IT Support Technician

Position: IT Support Technician

Location:

Alberton, Gauteng

Department:
Technical and IT Support

Reports To:

Technical Manager and Service Desk Manager

My client, operating within the ICT solutions and managed IT services industry
, is currently seeking an experienced IT Technician to join their technical support team based in Alberton, Gauteng
.

The successful candidate will be responsible for installing, maintaining, and supporting client IT infrastructure and technology solutions. The role involves providing both onsite and remote technical support to business clients, ensuring that their IT systems, networks, telephony solutions, and office technologies operate efficiently and securely.

The technician will work closely with clients and internal teams to troubleshoot issues, implement new solutions, and maintain service levels in line with managed IT service standards.

• Provide first- and second-line IT support to clients via remote support and onsite visits.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, and mobile devices.
• Support Microsoft Windows environments and business applications.

• Install and maintain LAN/WAN network infrastructure.
• Configure routers, switches, wireless access points, and firewalls.
• Monitor network performance and resolve connectivity issues.
• Assist with backup, disaster recovery, and cybersecurity measures.

• Support VoIP and cloud-based PBX solutions.
• Configure IP phones, extensions, and telephony integrations.
• Assist clients with telephony troubleshooting and connectivity.

• Assist with new system rollouts and IT infrastructure upgrades.
• Install and configure printers, multifunction devices, and office automation systems.
• Deploy and maintain cloud services and business productivity tools.

• Monitor client systems using remote monitoring and management (RMM) tools.
• Perform routine maintenance, patching, and system updates.
• Proactively identify and resolve IT issues before they impact operations.

• Provide professional and responsive support to clients.
• Maintain accurate service tickets and documentation.
• Provide guidance and basic user training where required.

• Microsoft Windows Desktop & Server
• Microsoft 365 / Office 365

• TCP/IP networking fundamentals
• VLANs, DHCP, DNS
• VPN connectivity
• Firewall and router configuration

• VoIP systems
• Cloud PBX solutions
• SIP and IP telephony fundamentals

• Desktop and laptop troubleshooting
• Printer and multifunction device configuration
• Network device installation

• Microsoft 365
• Cloud storage and collaboration tools
• CRM or business automation platforms

• Diploma or Certificate in Information Technology / Networking / Computer Systems

• CompTIA A+
• CompTIA Network+
• Microsoft Certifications
• VoIP or telephony certifications

• 2 – 5 years’ experience in IT support or technical support roles.
• Experience working in a Managed Service Provider (MSP) environment is advantageous.
• Experience supporting SME client environments
  .

• Strong troubleshooting and analytical skills
• Excellent customer service and communication skills
• Ability to work independently and in a team
• Time management and prioritisation
• Strong attention to detail

• Valid driver’s licence
• Willingness to travel to client sites
• Ability to work after hours when required for maintenance or project deployments