IT Support Technician

Position: IT Support Technician

Location:

Alberton, Gauteng

Department:
Technical and IT Support

Reports To:

Technical Manager and Service Desk Manager

My client, operating within the ICT solutions and managed IT services industry, is currently seeking an experienced IT Technician to join their technical support team based in Alberton, Gauteng.

The successful candidate will be responsible for installing, maintaining, and supporting client IT infrastructure and technology solutions. The role involves providing both onsite and remote technical support to business clients, ensuring that their IT systems, networks, telephony solutions, and office technologies operate efficiently and securely.

The technician will work closely with clients and internal teams to troubleshoot issues, implement new solutions, and maintain service levels in line with managed IT service standards.

Key Responsibilities Technical Support

• Provide first- and second-line IT support to clients via remote support and onsite visits.

• Diagnose and resolve hardware, software, and network issues.

• Install, configure, and maintain desktop computers, laptops, and mobile devices.

• Support Microsoft Windows environments and business applications.

Network and Infrastructure

• Install and maintain LAN/WAN network infrastructure.

• Configure routers, switches, wireless access points, and firewalls.

• Monitor network performance and resolve connectivity issues.

• Assist with backup, disaster recovery, and cybersecurity measures.

Telephony and Communication Systems

• Support VoIP and cloud-based PBX solutions.

• Configure IP phones, extensions, and telephony integrations.

• Assist clients with telephony troubleshooting and connectivity.

Systems Deployment

• Assist with new system rollouts and IT infrastructure upgrades.

• Install and configure printers, multifunction devices, and office automation systems.

• Deploy and maintain cloud services and business productivity tools.

Managed Services and Monitoring

• Monitor client systems using remote monitoring and management (RMM) tools.

• Perform routine maintenance, patching, and system updates.

• Proactively identify and resolve IT issues before they impact operations.

Client Service

• Provide professional and responsive support to clients.

• Maintain accurate service tickets and documentation.

• Provide guidance and basic user training where required.

Technical Skills and Knowledge Operating Systems

• Microsoft Windows Desktop & Server

• Microsoft 365 / Office 365

Networking

• TCP/IP networking fundamentals

• VLANs, DHCP, DNS

• VPN connectivity

• Firewall and router configuration

Telephony

• VoIP systems

• Cloud PBX solutions

• SIP and IP telephony fundamentals

Hardware

• Desktop and laptop troubleshooting

• Printer and multifunction device configuration

• Network device installation

Cloud & Business Applications

• Microsoft 365

• Cloud storage and collaboration tools

• CRM or business automation platforms

Qualifications

• Diploma or Certificate in Information Technology / Networking / Computer Systems

Advantageous Certifications

• CompTIA A+

• CompTIA Network+

• Microsoft Certifications

• VoIP or telephony certifications

Experience

• 2 – 5 years’ experience in IT support or technical support roles.

• Experience working in a Managed Service Provider (MSP) environment is advantageous.

• Experience supporting SME client environments.

Soft Skills

• Strong troubleshooting and analytical skills

• Excellent customer service and communication skills

• Ability to work independently and in a team

• Time management and prioritisation

• Strong attention to detail

Additional Requirements

• Valid driver’s licence

• Willingness to travel to client sites

• Ability to work after hours when required for maintenance or project deployments