Ops Spec: Systems Engineer; IOT

To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)

• Support, maintain and manage the technical aspects of a Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting.
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors, and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values.
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation.
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems.
• Collaborate and strive to optimise engagement between BCX Divisions to establish and enhance relationships with customers and vendors.

• ICT Knowledge
• Infrastructure Knowledge
• Teamwork
• Communication

• Job Match
• Working with people
• Applying expertise & Technology
• Coping with pressures & setbacks
• Following instructions & procedures
• Adhering to principles and values

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Engineering

OR NQF 4:
Grade 12

3 years’ experience in OT system design, deployment & support, Database administration, VMW design and support, monitoring, backup and anti-virus solutions or Networks and Network technology

OR

5 years’ experience in OT system design, deployment & support, Database administration, VMW design and support, monitoring, backup and anti-virus solutions or Networks and Network technology

• MCSE (Server 2016)
• VMWare
• Microsoft Azure Security Engineer

Span of Control 0

Level of Engagement Engagement will all levels within the organisation, internal and external to the business.

Valid Drivers license

Primarily based in Secunda but will need to travel to outlying areas possibly with own transport

Candidate will be required to undergo a site based medical