IT Service Consultant

IT Service Consultant job vacancy in Somerset West.

Duties and Responsibilities:

• Provide technical guidance to clients on system/workflow best practices.
• Assist staff with troubleshooting client-specific logs.
• Handle and escalate customer requests, complaints and feedback and provide appropriate solutions.
• Follow up with clients to ensure the resolution of issues in a timely manner.
• Keep accurate records of customer interactions.
• Follow communication procedures, guidelines and policies outlined by Atom DTS.
• Accurately translate client requirements into usable specifications for the development team by mapping out applicable business processes to be absorbed into the systems.
• Ensure that support logs are accurate and thoroughly documented.
• Instil a sense of confidence in clients that a high level of service will always be delivered.
• Support the team leader to ensure that all log inquiries/requests are followed up and that Atom DTS produces a high quality of service delivery.
• Take responsibility for the timely communication to the team lead of any risks and issues as they develop.

Requirements:

• One-year IT qualification and/or business qualification.
• A background in the fruit industry is a plus.
• Strong technology inclination.
• Intensive troubleshooting knowledge.
• Ability to effectively prioritise workload.
• Ability to work accurately and be detail-orientated.
• Must thrive in a team environment and have good written and verbal communication skills.
• Excellent task and time management skills.
• Ability to work independently and under pressure.
• Willingness to go the extra mile to assist clients.