Account Executive

Location: Johannesburg, South Africa
Work Model: Hybrid

At Netsurit, our mission is simple yet powerful: Support the dreams of the doers.
We empower our employees to pursue their personal ambitions while enabling our clients to focus on growing their businesses—free from the burden of day-to-day IT operations.

If you are passionate about technology, relationships, and delivering measurable business impact, this is your opportunity to join a global leader and make a difference.

As an Account Executive, you will take full ownership of a diverse portfolio of clients, acting as a trusted advisor, strategist, and commercial driver. This is a multifaceted role combining service excellence, relationship leadership, and growth enablement.

You will operate across six key dimensions:

Strategy Driver | Operational Oversight | Relationship Owner | Sales Farmer | Technology Champion | Commercial Owner

• Ensure seamless service delivery aligned to SLAs and client expectations.

• Develop a deep understanding of client contracts and translate requirements into operational outcomes.

• Facilitate regular operational reviews with internal teams to identify improvements and opportunities.

• Coordinate vendors and third-party providers where required.

• Lead monthly service reviews and support escalation and crisis management when needed.

• Build and nurture strong relationships with executive stakeholders and decision-makers.

• Act as the Single Point of Contact for client engagement.

• Strengthen partnerships through proactive engagement, events, and value-driven interactions.

• Identify opportunities for upsell and cross-sell within existing accounts.

• Analyse client environments to recommend new services, solutions, or improvements.

• Develop proposals and quotations aligned to client strategy.

• Maintain accurate weekly forecasts within CRM systems.

• Stay informed on emerging technologies and align them to client environments.

• Lead workshops to shape client technology roadmaps.

• Maintain awareness of infrastructure lifecycle and warranty status.

• Drive SLA renewals and manage contract lifecycle.

• Ensure engagements remain profitable and aligned to client outcomes.

• Review agreements and optimise IT spend in collaboration with clients.

• Develop account strategies to enhance client value and satisfaction.

• Align Netsurit services with client business goals and long-term plans.

• Build actionable roadmaps that deliver measurable outcomes.

• 5–10 years experience in IT services, consulting, or managed services environments.

• Background in outsourcing, service delivery, or client-facing technology roles.

• Strong commercial acumen with exposure to financial and contract management.

• Experience in sales, account growth, or solution positioning.

• Working knowledge of ITIL or service management principles.

• Strategic thinking and business insight

• Relationship building and stakeholder influence

• Problem solving and solution orientation

• Planning, organisation, and foresight

• Commercial ownership and accountability

• Client-centric mindset

• Excellent written and verbal communication skills.

• Strong presentation and facilitation abilities.

• Experience with PSA/reporting tools such as Connect Wise and Bright Gauge.

• Familiarity with analytics and reporting tools.

• Advanced Microsoft Excel skills.

• Be the trusted advisor and primary partner to our clients.

• Work with cutting-edge technologies including cloud, cybersecurity, and AI solutions.

• Join a high-growth global organisation with a strong people-first culture.

• Play a meaningful role in shaping client success and business transformation.

• Grow your career in an environment where innovation and ambition are encouraged.

Headquartered in New York, Netsurit is a global leader in managed IT services, cybersecurity, and AI-driven solutions.

• 27+ years of industry expertise

• Supporting 600+ businesses worldwide

• Ranked #305 on the Inc. 5000 Americas Fastest-Growing Private Companies

• 2024 Global MSP
  501 Winner (Top Managed Service Providers)

We help organisations stay secure, resilient, and always on—so they can focus on what matters most.

A Note to Third Parties:
Principals only. Recruiters, please do not contact this job poster. Unsolicited services or offers will not be considered.