Information Technology Technical Support

GHM is recruiting an IT Support, to provide first-line technical support to internal staff and/or clients by resolving hardware, software, and network-related issues efficiently and professionally, ensuring minimal downtime and high levels of user satisfaction.

• Provide first-line support for hardware, software, printers, email, and network issues.
• Respond to emails, and telephone queries.
• Diagnose and troubleshoot technical problems.
• Escalate complex issues to second-line or external service providers where necessary.

• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Set up new user accounts, email accounts, and access permissions.
• Perform routine system updates and software installations.
• Maintain asset register of IT equipment.

• Assist users with system navigation and basic troubleshooting.
• Provide guidance on IT policies and security best practices.
• Conduct basic training for staff on new systems or updates.

• Maintain accurate records of technical issues and solutions.
• Prepare basic IT support reports when required.

• Ensure compliance with company IT policies.
• Support data backup processes.
• Assist in maintaining cybersecurity standards and antivirus systems.

• Diploma or Certificate in Information Technology, Computer Science, or related field.
• 1–3 years’ experience in an IT support/helpdesk role.
• Basic knowledge of networking, Windows OS, Microsoft 365, and troubleshooting techniques.

• Strong problem-solving skills
• Good communication skills (verbal and written)
• Customer service orientation
• Ability to work under pressure
• Time management skills
• Attention to detail
• Teamwork

Interested applicants may send their application to