More jobs:
IT Technician
Job in
Somerset West, 7110, South Africa
Listed on 2026-02-27
Listing for:
Helderberg Personnel CC
Full Time
position Listed on 2026-02-27
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
A well-established agri-business based in Somerset West is looking for a hands-on IT Support Technician (1st Line) to be the first point of contact for end-user IT support. You’ll play a key role in ensuring smooth day-to-day IT operations across office and site environments, with regular travel to farms and other sites.
Key Responsibilities
- Serve as the first point of contact for end-user IT support (phone, instant messaging, and in person).
- Log and process incoming IT service requests and document tasks and progress.
- Provide support for hardware and software, including installation, maintenance, troubleshooting, and user assistance.
- Support and maintain:
- Desktops & laptops
- Windows operating systems
- Microsoft Office 365
- One Drive/SharePoint & Microsoft Teams
- Active Directory environments
- Printers, peripherals, cables, monitors/TVs/projectors
- Networking equipment (switches, access points, routers, firewalls, cabling)
- VoIP systems (SIP phones, DECT phones, softphones)
- Mobile devices (Android & Apple)
- Orient and onboard new users and assist with user migrations.
- Escalate/delegate tasks to the IT Lead or third parties when required; route line-of-business software issues to the correct internal support.
- Maintain IT asset inventory and manage stock of sundry equipment (peripherals, printer toners).
- Assist with physically moving/installing equipment when needed.
- Support the IT Lead with ad-hoc tasks when required.
- Engage with vendors/suppliers when mandated by the IT Lead.
- Ensure a smooth and reliable day-to-day IT experience for users.
- Proactively identify recurring IT issues and improve user support outcomes.
- Build and maintain institutional knowledge of systems and operating environment.
- Maintain and continuously develop relevant technical skills.
- Computer hardware support (desktops and laptops).
- Microsoft Windows fundamentals.
- Microsoft Office 365.
- Microsoft cloud tools:
One Drive / SharePoint / Teams. - Microsoft Active Directory environments.
- Networking installation (cabling, patch panels, access points, etc.).
- Networking fundamentals: LAN/WAN/VPN/Wi-Fi (including point-to-point links).
- Mobile device support:
Android & Apple.
- Strong people skills: daily interaction with end-users and vendors.
- Valid driver’s licence and willingness to travel regularly to vendors, farms, and other sites.
- Must be present at remote site at least once a week (unless directed otherwise by the IT Lead).
- Occasional overtime (only with prior approval).
- Detail-oriented, reliable, and able to work independently with minimal oversight.
- Comfortable with practical, hands-on work and able to perform under pressure in a dynamic environment.
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