VP, IAM User Operations; L14

Role

Title:

VP, IAM User Operations (L14)

Job Description:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid‑Sized Companies, ranked #3 among Top Rated Companies for Women, and Top‑Rated Financial Services Companies.

• We offer Flexibility and Choice for all employees and provide best‑in‑class employee benefits and programs that cater to work‑life integration and overall well‑being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

The Identity and Access Management (IAM) team at Synchrony, led by the Head of IAM reporting to the CISO, oversees key security functions. Direct reports specialize in authentication, authorization, privileged access management, special programs, and federated controls governance. This structure ensures comprehensive management of identity and access processes to maintain robust security and compliance across the organization. This role will be a direct report into the Head of IAM.

The Synchrony Identity and Access Management (IAM) team is seeking an experienced IAM Operations leader to oversee and drive the operations and support of End User IAM Services. This role will lead a team responsible for delivering secure, efficient, and seamless identity and access management experiences for our end users across the organization. Acting as a critical bridge between technology, security, and business stakeholders, you will ensure operational excellence of IAM solutions, streamline user lifecycle processes, and enhance service delivery aligned with our digital transformation goals.

The ideal candidate for this role will embrace the exciting blend of technical expertise, program management, engagement ability and leadership that is required to be successful.

Specifically,

• Lead and manage the IAM Operations team focused on End User Services, including IAM automation engineers, administrators, and support specialists.

• Oversee day‑to‑day operations of user identity lifecycle management, access provisioning/de‑provisioning, access reviews, self‑service workflows, and password management tools.

• Drive continuous improvement in IAM operations by optimizing automation, workflows, and integration with IT service management (ITSM) platforms.

• Collaborate closely with IAM Solution Architects, Security, IT infrastructure, and business partners to ensure operational readiness, platform health, and scalability of IAM solutions.

• Develop and enforce operational standards, SLAs, and KPIs to monitor service performance and user experience quality.

• Lead incident management, root cause analysis, and problem resolution efforts related to end‑user identity and access issues.

• Ensure compliance with security policies, privacy regulations, and audit requirements (SOX, GDPR, PCI, NIST).

• Champion adoption of best practices around zero trust, privileged access, and identity governance in daily operations.

• Provide leadership, mentorship, and professional development opportunities for the operations team.

• Partner with automation and Dev Sec Ops  teams to deploy and maintain infrastructure‑as‑code and automated IAM provisioning processes.

• Facilitate communication and training for end‑users and support teams to improve IAM awareness and compliance.

• Stay current with emerging IAM operational technologies, tools, and industry trends to continuously enhance the IAM service portfolio.

• Bachelor’s degree in Computer Science, Information…