Senior Product Manager

Product Strategy & Vision

• Define and own product strategy and roadmap aligned to business objectives and strategy.
• Identify and prioritise opportunities that drive growth, efficiency, and customer value across interconnected products and platforms.
• Balance short-term delivery with long-term strategic investments.
• Translate business objectives into clear product outcomes, success metrics, and investment opportunities.

Customer, Market & Problem Discovery

• Deeply understand customer needs, behaviours, and pain points through qualitative and quantitative research.
• Partner with UX and Data teams to define problem statements and validate solutions.
• Analyse market trends, competitor offerings, and emerging technologies to inform product direction.
• Identify unmet needs and ecosystem-level opportunities across product verticals.

Road-mapping & Prioritisation

• Own and maintain outcome-based roadmaps that balance customer value, commercial impact, and technical constraints.
• Prioritise initiatives using data, customer insights, and strategic fit.
• Manage dependencies across teams, platforms, and external partners.
• Clearly communicate roadmap changes, trade-offs, and rationale to stakeholders.

Delivery & Execution

• Define clear product requirements, hypotheses, and acceptance criteria.
• Ensure timely, high-quality delivery while navigating regulatory and technical complexity.
• Actively manage risks, assumptions, and delivery constraints.

Journey Ownership & Optimisation

• Own end-to-end customer journeys across onboarding, payments, servicing, and ecosystem integrations.
• Define success metrics (e.g. activation, conversion, retention, compliance completion).
• Monitor live performance using analytics and customer feedback.
• Drive continuous optimisation through experimentation, iteration, and learning.
• Leverage AI, automation, and emerging technologies to enhance product capabilities and customer experiences.
• Identify opportunities for intelligent, predictive, or personalised experiences.

Stakeholder & Commercial Management

• Engage and influence stakeholders across business, technology, risk, and commercial teams.
• Translate complex product topics into clear narratives for senior and executive leadership forums.
• Support commercial modelling, business cases, and investment decisions.
• Manage third-party and ecosystem partner dependencies where applicable.

Data, Metrics & Decision-Making

• Define and track product KPIs and OKRs aligned to business outcomes.
• Use data to inform prioritisation, measure impact, and course-correct decisions.
• Partner with data and analytics teams to uncover insights and validate assumptions.
• Ensure decisions are evidence-based and outcome-focused.

Governance & Compliance

• Ensure products meet regulatory, risk, and compliance requirements (e.g. KYC, PCI, AML, POPIA).
• Partner with Risk and Compliance teams to balance usability with regulatory obligations.
• Contribute to continuous improvement of product operating models, processes and standards.