Front of House

Location: Mkuze

A small and intimate nature-based Lodge, sleeping a maximum of 14 guests, is seeking a FRONT OF HOUSE to join their team.

The lodge operates primarily on a self-catering basis, with occasional catering requests, and places a strong emphasis on delivering a warm, memorable guest experience. This role is ideally suited to someone who enjoys a hands-on, guest-facing position in a small, nature-based lodge environment. It would suit an individual who thrives in a close-knit team, is adaptable, and takes pride in creating a warm and welcoming guest experience.

Core Criteria:

• Previous experience in front of house, guest relations, or hospitality
• Strong guest-facing skills with a natural hosting ability
• Comfortable handling administrative duties
• Confident using booking and accounting systems, including:
  Nights bridge, , Airbnb, Lekke Slaap and Xero
• Excellent communication and organisational skills
• Ability to work independently and as part of a small team
• Comfortable living and working in a remote, bush environment
• Reliable, responsible, and adaptable
• Physically fit and willing to be hands-on
• Strong work ethic with high attention to detail
• Comfortable living and working in a bush / remote setting
• Suited to a practical, outdoors-based lifestyle

Core Responsibilities:

• Managing guest check-ins and check-outs
• Hosting guests and providing lodge orientation
• Ensuring high standards of room checks and overall lodge presentation
• Assisting across all lodge departments as required
• Handling reception and administrative duties
• Assisting with deliveries, stocktaking, and basic inventory control
• Supporting and communicating effectively with other departments
• Managing guest queries and complaints professionally
• Assisting with ad hoc marketing-related tasks
• Upholding the lodge’s brand, service, and operational standards
• Performing ad hoc duties as required
• Being a strong team player with a positive, can-do attitude

On

Offer:

• Live-in position with uniform included
• R10,000 per month
• Work cycle of 6 weeks on, 2 weeks off