Assistant Villa Manager Job Simon's Town South Africa,Hospitality / Hotel / Catering

Location: Simon's Town

The Assistant Villa Manager supports the Villa Manager in the daily operation of a luxury villa, ensuring seamless service delivery, exceptional guest experiences, and efficient staff coordination. This hands-on role requires attention to detail, strong leadership, and a high level of guest interaction to maintain premium service standards.

Duties and Responsibilities

Assist the Villa Manager in overseeing day-to-day villa operations
- Ensure exceptional guest service and personalised experiences at all times
- Manage guest arrivals, departures, and in-villa orientation
- Supervise and support villa staff including housekeeping, butlers, chefs, and maintenance
- Coordinate daily schedules, duty rosters, and staff assignments
- Ensure villa cleanliness, presentation, and maintenance meet luxury standards
- Liaise with chefs and service staff regarding menus, dietary requirements, and service timing
- Handle guest requests, feedback, and complaints professionally and promptly
- Assist with stock control, ordering, and inventory management
- Monitor service flow for meals, activities, and events
- Ensure accurate billing, posting of charges, and guest accounts
- Assist with cash handling and financial controls where required
- Conduct regular inspections of rooms, public areas, and back-of-house spaces
- Maintain guest profiles, preferences, and special requests
- Ensure compliance with health, safety, hygiene, and security standards
- Support event coordination and special occasions within the villa
- Step in for the Villa Manager during leave or off-duty periods
- Perform any reasonable duties as requested by management

Qualifications & Requirements

Grade 12 / Matric certificate – essential
- Qualification in Hospitality Management or Tourism – advantageous
- Minimum 2–3 years’ experience in a luxury hospitality, villa, lodge, or boutique hotel environment
- Previous supervisory or assistant management experience preferred
- Strong understanding of luxury service standards and guest expectations

- Experience with PMS, POS, and reservations systems
- Excellent communication and leadership skills
- High level of professionalism, discretion, and guest focus
- Ability to work shifts, weekends, and public holidays
- Valid driver’s licence – advantageous

Key Skills & Competencies

Strong leadership and people management skills
- Exceptional guest service and interpersonal skills
- Attention to detail and organisational ability
- Problem-solving and decision-making skills
- Ability to multitask in a fast-paced environment
- Strong communication and coordination skills
- Discretion and confidentiality
- Ability to lead by example


Increase/decrease your Search Radius (miles)



Job Posting Language