Guest Relations​/FOH

Hoedspruit, South Africa | Posted on 01/16/2026

Upmarket lodge is seeking a professional and guest-focused Guest Relations & Front Office Coordinator to join a small, intimate bush camp in the Greater Kruger area. This role is ideal for someone passionate about hospitality, personalised service, and delivering exceptional guest experiences in a safari environment.

• Manage all guest interactions from first enquiry through to post-departure follow-up
• Handle front office and administrative duties including emails, reservations, invoices, quotations, and payments
• Perform guest arrival and departure experiences, including check‑in, check‑out, hosting, and farewells
• Liaise with guests daily to ensure needs, requests, and expectations are met
• Obtain and manage reservation and arrival information prior to guest arrivals
• Provide guests with information on services, accommodation, and facilities
• Maintain professional standards in line with lodge expectations

• Able to work in a small intimate lodge environment catering to a maximum of 10 guests
• Minimum 6 months’ experience in a lodge or hotel environment
• Fluent English communication skills (additional languages advantageous)
• Valid driver’s licence
• Strong administrative and organisational skills
• Computer proficiency, including MS Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides, Forms); email management and spreadsheets; basic social media knowledge

• Professional, well‑presented, and guest‑centric
• Excellent communication and people skills
• Strong attention to detail and ability to multitask
• Flexible, adaptable, and able to work under pressure
• Willing to work outside of standard hours when required
• Eager to learn and apply lodge standards

Live‑in position, salary between R10,000 - R14,000 depending on experience

Accommodation and all meals provided

Uniform

Gratuities

Roster: 3 weeks on / 1 week off, plus annual leave