FOH​/Guest Relations

FOH / Guest Relations

Location: Waterberg, Limpopo

Property Type: Horseback Safari Lodge

Salary: Negotiable, depending on experience

Kendrick Recruitment is recruiting on behalf of a horseback safari company for a Front of House / Guest Relations professional to join their lodge in the Waterberg. The lodge caters exclusively to international clients, specialising in niche equestrian experiences, and requires a personable and professional individual to ensure an exceptional guest experience.

Key Responsibilities:

• Welcome, assist, and attend to international guests, ensuring a personalised and memorable experience

• Manage all front-of-house operations, including reservations, guest check-ins/check-outs, and daily guest interactions

• Act as the primary point of contact for guest enquiries, requests, and feedback

• Coordinate with lodge staff, guides, and management to ensure smooth guest experiences

• Assist with special events, guest activities, and any VIP requirements

• Maintain high standards of service, professionalism, and attention to detail at all times

Key Requirements:

• Previous experience in guest relations, front-of-house, or hospitality management, preferably within a luxury lodge or safari environment

• Excellent interpersonal, communication, and organisational skills

• Ability to work independently and as part of a small, dynamic team

• Professional, approachable, and guest-focused approach

• Experience with international clientele is highly advantageous

• Flexibility and adaptability to work in a fast-paced, high-standard environment

This is a unique opportunity for a skilled FOH / Guest Relations professional to join a luxury horseback safari lodge and contribute to providing exceptional experiences for an exclusive international clientele. Interested candidates are invited to submit their CV to apply for this role.