More jobs:
Butler
Job in
Grahamstown, 5805, South Africa
Listed on 2026-01-14
Listing for:
Staff Solutions
Full Time
position Listed on 2026-01-14
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Hospitality & Tourism
Job Description & How to Apply Below
Key Performance Areas:
- Professionally acknowledge, welcome, and greet guests with appropriate discretion, using correct forms of address.
- Escort guests to their accommodation and provide a comprehensive orientation of the guest room.
- Explain lodge services and facilities in detail, ensuring guests are fully informed of available offerings.
- Deliver highly personalised service with a strong sense of urgency, attention to detail, and dedication to guest satisfaction.
- Confirm guests’ beverage preferences prior to game drives and communicate requests to rangers accordingly.
- Curate unique dining experiences within the lodge grounds and coordinate guest celebrations in collaboration with the Lodge Manager.
- Maintain a consistently polite, professional, and gracious manner when interacting with guests.
- Anticipate guest needs and proactively respond to requests, liaising with relevant departments to ensure timely delivery of services.
- Follow up on all guest requests to ensure complete satisfaction.
- Engage guests confidently and appropriately in both formal and informal conversation, including discussions on current affairs.
- Serve guests in a calm, discreet, and courteous manner at all times.
- Provide prompt and efficient service while maintaining composure and professionalism.
- Regularly check in with guests to ensure satisfaction with food, beverages, and all services provided.
- Communicate guest allergies, preferences, likes, and dislikes accurately to relevant departments while maintaining confidentiality.
- Identify and report opportunities to enhance service delivery and quality standards.
- Maintain and update guest preference records in a confidential and professional manner.
- Contribute to the implementation of continuous improvement initiatives.
- Conduct thorough pre-arrival inspections of guest rooms, amenities, and facilities to ensure readiness for arrival.
- Appropriately acknowledge and farewell departing guests with discretion and professionalism.
- Provide dedicated butler service to a designated group of guests throughout their stay, attending to all guest needs from morning through evening.
- Grade 12 (Matric).
- Minimum of two (2) years’ experience in a similar role within a five-star hospitality environment, with a background in Food & Beverage and/or Housekeeping.
Required:
- Strong verbal communication skills in English.
- A strong commitment to delivering exceptional guest service.
- Proven ability to work effectively within a team and collaborate across departments.
- Ability to accurately convey detailed information and instructions to colleagues.
- Proficiency in Point of Sale (POS) systems.
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