Reception Manager

Reception Manager - Luxury Lodge - Hoedspruit

Negotiable DOE | Live In

Kendrick Recruitment is currently recruiting for a luxury lodge based in Hoedspruit. Our client is seeking an experienced Reception Manager with strong front office and hospitality management skills, committed to delivering exceptional guest experiences.

Key Responsibilities

• Maintain a positive attitude and friendly demeanour

• Welcome guests on arrival and manage check-outs

• Manage incoming calls and respond to all guest questions and requests

• Accept payments and perform other administrative duties

• Prioritise and manage tasks independently with good planning and organisational skills

• Be proactive, use initiative, and apply creative flair when required

• Oversee reception and front office operations, ensuring high standards are maintained

Requirements

• Minimum of 2 years’ experience in a similar role, preferably in a high-end safari lodge or hotel

• Matric / Grade 12;
Diploma or equivalent in Hospitality Management beneficial

• Excellent reception and front office control skills

• Exceptional customer service skills, including the ability to handle difficult situations professionally

• Strong understanding of lodge operations and attention to detail

• Strong verbal and written communication skills

• Computer literate (MS Office Suite, reservation systems, POS systems, financial systems)

• Strong financial acumen and knowledge of procedures

• Experience with stock control

• Willingness to work irregular hours, including nights, weekends, and public holidays

Package Details

• Monthly package – market-related depending on experience and qualifications

• Accommodation and laundry provided

• Work cycle – 3 weeks on, 1 week off

• 15 days annual leave