General Manager​/Couple

A luxury lodge in Welgevonden is seeking an experienced Lodge General Manager or General Manager Couple to oversee all aspects of lodge operations, ensuring exceptional guest experiences and efficient management across all departments.

Key Responsibilities:

• Oversee day-to-day operations of the lodge, ensuring high standards of service and hospitality.

• Lead, manage, and develop lodge staff to deliver a consistently excellent guest experience.

• Manage financial performance, including budgeting, forecasting, and cost control.

• Ensure compliance with health, safety, and hygiene standards.

• Maintain strong relationships with guests, stakeholders, and suppliers.

• Implement operational policies, procedures, and standards across all areas of the lodge.

• Support marketing and guest engagement initiatives to maximise occupancy and revenue.

• Drive staff training, development, and performance management initiatives.

• Provide strategic input to ensure the lodge achieves its long-term operational and financial objectives.

Key

Skills and Experience:

• Proven experience as a General Manager or Lodge Manager in a luxury lodge or 5-star hospitality environment.

• Strong leadership, organisational, and decision-making skills.

• Excellent financial management and operational knowledge.

• Exceptional guest service and communication skills.

• Ability to work independently and as part of a team, adaptable to a lodge environment.

• Relevant hospitality qualifications and experience in safari or remote lodge operations advantageous.

This is an exceptional opportunity for an experienced hospitality professional or couple to lead a prestigious luxury lodge, ensuring world-class service and operational excellence.