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General manager/Management couple
Job in
Bela Bela, Limpopo, South Africa
Listed on 2026-01-11
Listing for:
Bright Placements
Full Time
position Listed on 2026-01-11
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management
Job Description & How to Apply Below
Location: Bela Bela
Position Summary
The General Manager / Management Couple is responsible for the full operational management of the property, ensuring exceptional guest service, efficient operations, financial performance, and a high standard of hospitality. This role oversees all departments, maintains brand standards, drives revenue, and leads the team to deliver an outstanding guest experience.
Key Responsibilities
Operational Management
- Oversee daily operations across all departments (Front Office, F&B, Housekeeping, Maintenance, Grounds, Guest Activities).
- Implement and maintain SOPs to ensure smooth and consistent service delivery.
- Coordinate and support departmental managers.
- Ensure a warm, personalized, high-quality service experience.
- Handle guest complaints, feedback, and special requests professionally.
- Maintain high guest satisfaction scores and reviews.
- Recruit, train, and mentor staff.
- Create staff schedules and ensure adequate coverage.
- Conduct performance reviews and implement corrective action when needed.
- Build a positive, motivated team culture.
- Manage budgets, forecasting, and monthly reporting.
- Monitor and control operational costs.
- Drive revenue through upselling, packages, and events.
- Oversee stock control, procurement, and supplier negotiations.
- Support marketing initiatives, promotions, and social media presence.
- Oversee reservations process, rate management, and OTA channels.
- Establish relationships with agents, corporates, and travel partners.
- Ensure property maintenance, safety standards, and compliance.
- Oversee preventative maintenance programmes.
- Maintain high standards of cleanliness throughout the property.
- Manage payroll, HR documentation, and employee records.
- Ensure compliance with health and safety regulations.
- Handle licensing, permits, and government requirements.
- 3–5+ years management experience in hospitality (hotel, lodge, resort, guest house, or similar).
- Hospitality qualification (advantageous).
- Proven track record in operational and people management.
- Experience in budgeting, cost management, and financial reporting.
- Strong F&B and front-of-house knowledge.
- Knowledge of maintenance processes (advantageous for couples).
- Excellent leadership and people management skills.
- Strong communication and interpersonal abilities.
- High level of professionalism and guest service focus.
- Ability to work under pressure and solve problems proactively.
- Computer literate (PMS, POS, Excel, booking systems).
- Organised, detail-oriented, and multi-task driven.
- For couples: complementary skills (e.g., one in FOH/Guest Relations, the other in F&B/Maintenance/Back-office).
- Mature, responsible, and hands-on.
- Energetic and proactive with a strong work ethic.
- Customer-service mindset.
- High integrity and accountability.
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