Lodge Manager

Location: Grahamstown

We are seeking an experienced and dynamic Lodge Manager to oversee the full operation of a luxury lodge environment. The successful candidate will be a strong all-rounder with a passion for guest experience, proven leadership ability, and solid business and administrative skills.
This role requires a hands-on professional who thrives in a people-focused environment while maintaining excellent operational control and financial awareness.

Key Responsibilities
Guest Experience & Service Excellence

• Ensure exceptional guest satisfaction at all times
• Maintain high standards of service delivery and presentation
• Engage personally with guests to create memorable experiences

Operations Management

• Oversee daily lodge operations, including front office, housekeeping, maintenance, food & beverage and guiding teams
• Ensure all departments function efficiently and in alignment with company standards
• Implement and monitor operational procedures and service standards

Team Leadership & Development

• Lead, motivate and manage lodge staff
• Conduct staff training, performance management and disciplinary processes
• Foster a positive and professional working environment

Administration & Financial Control

• Handle all lodge administration and reporting
• Manage budgets, stock control, procurement and cost management
• Oversee payroll inputs, rosters and staff records
• Ensure compliance with company policies and legal requirements

Business & Strategic Support

• Support senior management in business planning and development
• Identify opportunities for operational improvement and cost efficiency
• Ensure sustainability of business operations

Job Specifications

Minimum Requirements

• Previous senior management experience in a lodge or hospitality environment
• Strong leadership, communication and people-management skills
• Excellent administrative and organizational abilities
• Solid financial understanding, budgeting and reporting experience
• Hands-on operational experience across multiple lodge departments
• High attention to detail and strong problem-solving ability
• Ability to work under pressure and manage multiple priorities

Personal Attributes

• Professional, presentable and guest-focused
• Proactive, self-motivated and reliable
• Strong work ethic with a positive leadership style
• Passionate about hospitality and service excellence