Management Couple Job Vaalwater South Africa,Hospitality / Hotel / Catering

Location: Vaalwater

Management Couple – 5-Star Game Lodge (Welgevonden Game Reserve)
Reporting To:
Lodge Owners / Regional Operations Manager
Overview:
A luxury 5-star game lodge in Welgevonden Game Reserve seeks an experienced Management Couple to jointly oversee all lodge operations. The couple will ensure exceptional guest experiences, smooth daily operations, financial controls, staff leadership, and conservation-focused hospitality in line with 5-star standards.
Key Responsibilities (Shared Accountability):

Overall lodge management and operational excellence
Upholding 5-star service standards and guest satisfaction
Staff leadership, training, discipline, and motivation
Financial controls, budgeting, cost management, and reporting
Health, safety, hygiene, and legal compliance
Conservation ethics and reserve regulations compliance
Acting as lodge ambassadors and primary guest hosts

Manager 1:
Lodge Manager / Guest Experience Lead
Primary Focus: Front-of-House, Guest Relations & Operations
Duties Include:

Hosting guests and ensuring world-class safari experiences
Managing front-of-house departments (reception, guiding liaison, activities)
Overseeing reservations, arrivals, departures, and guest communications
Handling guest feedback, complaints, and special requests
Coordinating game drives with guiding team
Maintaining brand standards and lodge presentation
Marketing support: social media content, guest reviews, lodge representation

Manager 2:
Operations / Hospitality Manager
Primary Focus: Back-of-House, Hospitality & Administration
Duties Include:

Managing housekeeping, maintenance, and lodge logistics
Overseeing food & beverage operations with the Head Chef
Stock control, ordering, supplier management, and cost control
HR administration, staff rosters, contracts, leave, and payroll support
Health & safety, hygiene, and staff accommodation standards
Managing lodge infrastructure, vehicles, and assets
Monthly reporting, budgets, and operational planning

Staff Management:

Recruitment, training, and performance management
Creating a positive, professional team culture
Managing disciplinary processes in line with South African labour law
Ensuring staff welfare and accommodation standards

Financial Responsibilities:

Budget preparation and monitoring
Cost control (F&B, housekeeping, maintenance, fuel)
Stock takes and variance reporting
Basic bookkeeping and invoice management

Guest Experience Standards:

Personalized service delivery
Luxury presentation and attention to detail
Problem resolution with discretion and professionalism
Ensuring repeat business and positive online reviews

Minimum Requirements:

Proven experience as a Management Couple or senior lodge managers at a 5-star safari lodge
Minimum 3–5 years luxury hospitality management experience
Strong leadership, communication, and interpersonal skills
Excellent financial and administrative skills
Computer literacy (PMS, MS Office, reporting tools)
Valid driver’s licenses (both partners)
South African labour law knowledge (advantage)
Ability to live and work in a remote environment

Advantageous Qualifications:

Hospitality Management / Tourism qualifications
FGASA (if involved in guiding coordination)
Wine & beverage knowledge
First Aid certification

Working Conditions:

Live-in position (shared staff accommodation provided)
Flexible working hours including weekends and public holidays
Remote bush environment

Package & Benefits (Typical):

Competitive combined salary (based on experience)
Accommodation and utilities included
Meals on duty
Uniform provided
Work permit assistance (if applicable)
Performance-based incentives (where applicable)


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