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Hotel Operations Manager
Job in
Lephalale, Limpopo, South Africa
Listed on 2026-01-07
Listing for:
Bright Placements
Full Time
position Listed on 2026-01-07
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management
Job Description & How to Apply Below
Job Purpose
The Hotel Operations Manager oversees the day-to-day operations of the hotel, ensuring efficient workflow, high service standards, and a positive guest experience. The role involves managing all departments, staff performance, budgets, and operational procedures to achieve business objectives and maintain profitability.
Key Responsibilities
Operational Management
- Oversee daily hotel operations including Front Office, Housekeeping, Food & Beverage, Maintenance, and Guest Services.
- Ensure smooth coordination between departments and adherence to hotel policies and procedures.
- Monitor guest satisfaction and implement improvements where necessary.
- Develop and maintain operational plans and standards.
- Supervise, train, and motivate department heads and hotel staff.
- Conduct performance evaluations, coaching, and disciplinary actions.
- Recruit and onboard new staff as required.
- Foster a positive work environment and encourage teamwork.
- Monitor departmental budgets and hotel financial performance.
- Approve expenditures, manage costs, and ensure profitability.
- Assist in developing annual budgets, forecasts, and financial reports.
- Ensure high-quality service standards across all guest touchpoints.
- Handle guest complaints, feedback, and special requests promptly and professionally.
- Conduct inspections of rooms, facilities, and public areas to maintain standards.
- Ensure compliance with health, safety, and legal regulations.
- Implement emergency procedures and staff training on safety protocols.
- Maintain operational licenses, certifications, and insurance requirements.
- Support marketing initiatives, promotions, and special events.
- Identify opportunities to increase revenue, reduce costs, and improve operational efficiency.
- Develop partnerships with local businesses, suppliers, and tourism stakeholders.
- Diploma or Degree in Hotel Management, Hospitality, Business Administration, or related field.
- Additional certifications in hospitality operations, leadership, or management are advantageous.
- 5+ years in hospitality management, with experience in a supervisory or departmental head role.
- Proven track record in hotel operations, guest satisfaction, and financial management.
- Experience in multi-department oversight (Front Office, F&B, Housekeeping) preferred.
- Knowledge of hotel management systems (PMS, POS, inventory software).
- Strong understanding of hospitality operations, standards, and KPIs.
- Budgeting, cost control, and financial reporting skills.
- Excellent organisational and project management abilities.
- Leadership, coaching, and staff development.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making capabilities.
- Ability to work under pressure in a fast-paced environment.
- Attention to detail and a high standard of service excellence.
- Professional, approachable, and guest-focused.
- Adaptable, proactive, and results-driven.
- Strong ethical standards and integrity.
- Passionate about hospitality and continuous improvement.
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