Receptionist- Part time

About The Role

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Working as part of a 4 strong reception team to act as the first point of contact for all patients and visitors entering the hospital, ensuring that all communications with patients is in a professional and courteous manner, which endorses the patient centred approach of the team. To assist in the operational function of the hospital

In this role the Receptionist will provide a professional and patient focused receptionist role, greeting patients on entry to the hospital and creating a calm and reassuring atmosphere for patients.

Part-time, 4 days (30 hours) per week on rotation with additional 2 Saturdays to be worked every month.

Hours: 6am-2pm/ 8am-4pm/ 1pm-9pm
Max. 2 Saturdays a month ( 4 hour shifts) between 6am-6pm

• To help support the Reception service to patients, staff and visitors.
  
  To meet and greet all arrivals in a professional and customer/patient centred approach in line with the customer service standards of Practice Plus Group.
• To answer telephone calls from patients, GP surgeries and other hospital staff on general queries.
• To use the computer system to record patient attendance within the Hospital.
• To process patient discharge summaries and update clinical system.
• To contact patients with their attendance time for Cataract surgery.
• To maintain “Did Not Attend (DNA)” register and inform patients of the process.
• Ensure opening up and closing down procedures are followed.
• Process daily mail incoming and outgoing.
• Maintain the car parking pass allocation register.
• Provide help to the admin function when required.
• To be flexible to work to shift patterns, which will include evenings and weekend working to provide cover for colleagues

• Satisfactory Occupational health Clearance for the role specified
• Satisfactory relevant CRB clearance
• Excellent IT skills
• Literate and numerate
• Good command of written and spoken English
• Excellent telephone technique
• Excellent communication and interpersonal skills
• Ability to deal with difficult situations in a calm manner
• Good keyboard/computer skills
• Conversant with Microsoft Office Packages
• Good skills using Patient Administration Systems or equivalent
• Attention to detail
• Ability to work flexibly within the needs of the Service.

To apply for the role, click on the link below. If you have any questions contact Thomas

All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.