Pre-analytical Admin Clerk; Senior

About the job Pre-analytical Admin Clerk (Senior)

Description
: JDJ Diagnostics is looking for a dynamic and mature individual who must be computer literate and have at least 3 years of experience in administrative work for our laboratory.

Requirements

• Grade 12
• Post grade 12 software experience an advantage.
• 5 to 10 Years Relevant Working Experience
• Able to work shifts with own reliable transport
• Available immediately
• Knowledge of Skylims
• Management Experience
• Computer literate with Laboratory information systems experience
• Organisational policy procedures
• Ability to cope with nervous / distressed patients
• Ability to work in a pressured environment
• Ability to work as part of a team
• Adherence to company dress code
• Communication
• Confidentiality / Sensitivity
• Customer Orientation
• Empathy and patience
• Flexibility
• Interpersonal skills
• Business numeracy

Responsibilities

• Administers sorting and distribution of samples according to set standard operating procedures.
• Processes sample registration and queries according to set standard operating procedures.
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures including handling queries in line with prescribed turnaround time.
• Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
• Responsible for samples being tracked into the lab via couriers and sisters.
• Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
• Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
• Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the department.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals, clients and staff.
• Receives cash from couriers, sisters and depots and ensures banking of monies in accordance with relevant standard operating procedures.
• Reports incidents, generate customer complaints and be solution orientated. Document and action tasks on the laboratory information management system in compliance with relevant organisational policy.
• Prepares and scans patient forms onto laboratory scanning system and resolves the scanning in completes according to set standard operating procedures.
• Responsible for adhering to company uniform protocols as set standard operating procedures.
• Liaising with medical aids via email / telephone.