Primary Health Care Aboriginal Patient Liaison

Position Title: Primary Health Care Aboriginal Patient Liaison

Program: Primary Health Care

Location: Alice Springs

Classification: WDNWPT Aboriginal Corporation EA:
Community Services Worker – Level 2

Responsible To: Primary Health Care Manager

The Aboriginal Patient Liaison (APL) within the Purple House Primary Health Care team works collaboratively with the internal Primary Health Clinical, Allied Health, and Intensive Support groups, along with external health services, to assist patients in accessing health care, education, and social support, while providing advocacy and maintaining a culturally safe experience.

• 15 hours/week casual or part-time contract
• New appointments are probationary for the first six months.

Our mission is to improve the lives of people with renal failure, reunite families and reduce the impact of kidney disease in our communities. We are run by Aboriginal people for Aboriginal people and work to provide culturally appropriate dialysis services in remote communities, helping people to get home to country and family.

All employees are expected to carry out their work in accordance with the values of WDNWPT which are:

• We will ensure that Walytja (family), Tjukurrpa (dreaming), Ngurra (Country) and Kuunyi (compassion) are central to all that we do and say
• We will be strong, clever, brave and determined to make life better for our people
• We will think deeply, plan wisely and take action to support patient agency, enhance wellbeing and maintain dignity
• We will share our experiences and knowledge with others so that we all can learn
• We will foster understanding and respect between Indigenous and non-Indigenous peoples
• We will embed quality and safety in all we do and say
• We will work sustainably and actively respond to the impacts of climate change

• Demonstrate a courteous and respectful manner and communicate effectively with internal and external stakeholders.
• Demonstrate cultural awareness and knowledge of cultural safety and Indigenous community control.
• Maintain confidentiality of information about clients, other staff members or community members.
• Work to achieve standards of best practice and promote continuous quality improvement.
• Demonstrate safe work practices and promote a safe work environment.

• Facilitate the delivery of internal Primary Health Care services for Purple House serviced patients.
• Work closely with the Purple House Malpa teams to contribute to a holistic approach to Primary Health Care
• Work collaboratively with external health and other services, as required.
• Ensure regular communication with all other members of the Primary Health Care Team regarding daily tasks, and any patient issues.
• Provide Health promotion and preventative health care advice to all patients, within scope of practice, as directed by health care staff.
• Provide well-being checks on patients of concern, as directed by clinical staff.
• Advocate for patients and protect the rights of the individual
• Assist in the transport of patients to both internal and external health and other service appointments.
• Provide continuous liaison with Purple House serviced patients to ensure they are well informed about health care requirements and upcoming appointments.
• Ensure documentation of all communication with or regarding patients and maintain patient records to a high standard.
• Liaise closely with direct manager for assistance and advice when required and partake in regular team meetings.
• Promote a safe work environment in accordance with legislative requirements, adheres to Work Health Safety guidelines, and reports all incidents and near misses.
• Other duties as required within trained capacity and level

• You have a patient centred focus and eye on our goal of getting people home on country.
• You are known for your compassion, empathy and ability to listen.
• Your style is flexible, good humoured and resilient.
• You are a self-starter and can work autonomously, knowing when to ask for help.
• You can think on your feet to negotiate and solve problems.
• You are considerate and thoughtful in conflict management.
• You’re eager to learn and collaborate with your team.
• You are passionate and ready for a challenge. (But we are all here to share the fun!)
• You can communicate with all sorts of people.
• You are culturally curious and have respect for culture and community.
• You have experience working for an Aboriginal organisation and awareness of the issues pertaining to this region.

• Proven ability and desire to work with the multidisciplinary team to drive positive change in health outcomes.
• Understanding and experience working with vulnerable patients
• Well developed written, verbal and interpersonal skills
• Ability to communicate effectively and safely in a cross-cultural environment
• Current NDIS/Working with Children clearance
• Current Criminal History Check
• Basic Life Support certificate
• NT Driver’s licence