Financial Planning Partner Assistant

Our Client in the Financial Services Industry is seeking to employ a Financial Planning Partner Assistant to their team based in Kloof Kwa Zulu-Natal.

This position is a 12-month Fixed-term Contract

Requirements:

• 2–3 years’ experience in the financial services industry advantageous.
• Relevant tertiary qualification or financial services related courses advantageous.
• Financial services industry knowledge.
• Computer literacy:
  Microsoft Office, SharePoint, Xplan
• Understanding of FAIS and FICA legislation.

Responsibilities, but not limited to:

Client Services

• Act as the main point of contact for clients and ensure efficient service delivery.
• Liaise between Financial Planning Partner and product providers.
• Implement client service processes and administrative controls.
• Handle client queries and follow the formal complaint resolution process.
• Adhere to Treating Customer Fairly principles.

Operations & Administration

• Collect and collate client information (fact find and data discovery).
• Prepare documentation for client engagements.
• Conduct FICA and AML checks during client onboarding.
• Process client transfers and new business transactions.
• Submit intermediary appointment notes and new business applications to product providers.
• Monitor underwriting and acceptance of new business transactions.
• Arrange medical requirements and follow up on outstanding documentation.
• Provide ongoing administrative and servicing support to Financial Planning Partner and clients.
• Review commission statements and manage commission suspense accounts.
• Escalate commission and fee queries with product providers.

Portfolio Management Support

• Assist Portfolio Managers and Client Relationship Managers with mandates and applications.
• Initiate and manage tasks and instructions via CRM systems.

Systems & Data Management

• Prepare client portfolios using financial planning tools and product provider information.
• Capture and maintain client demographic and financial data on CRM systems.
• Upload and maintain client documentation and records.
• Prepare client review documentation and consolidated reports.
• Maintain accurate diary and task management systems.
• Liaise with IT support to resolve system-related issues.

Marketing & Client Engagement

• Assist with organizing client events including venues, RSVPs and logistics.
• Support Financial Planning Partners during client events.
• Maintain strong client relationships through ongoing communication.

Office Administration

• Support general office management tasks including reception, facilities and meeting rooms.
• Manage orders for stationery, marketing material and office supplies.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.