Service Consultant

Overview

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment

• Grade 12 National Certificate / Vocational

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Minimum:

• Knowledge and understanding of:
  • Basic calculations
  • Retail/consumer service environment

Ideal:

• Knowledge and understanding of:
  • Capitec Bank Products
  • Internal business processes and procedures
  • Organisational Policies, including (but not limited to) the Branch Credit Granting Policyprinciples (BCGP)

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.