Technical Sales Support & Estimator

Qualifications and Experience

QUALIFICATIONS AND

EXPERIENCE:

• Matric.
• Technical or Mechanical certificate/diploma preferred (Engineering, or similar)
• Minimum 5 years’ experience with mining equipment components or repair/rebuild operations
• Strong mechanical and technical understanding
• Experience with workshops, job cards, and repair/rebuild processes
• Excellent written and verbal communication skills
• Strong coordination, follow-up, and problem-solving skills
• Comfortable working on the workshop floor with required PPE
• Proficient in ERP systems and Microsoft Excel
• Customer-service orientation with professional conduct
• Ability to analyse technical and commercial information for quotes and reports

BASIC FUNCTION :

• Technical Sales Support & Customer Guidance
• RTD, Service Bulletin & Modification Analysis
• Technical Quoting & Estimating
• Workshop Coordination & Floor Presence
• Reporting, Root Cause Analysis & Continuous Improvement
• Repair Spares Forecasting, Rotables Management & BOM/Kitting Standardisation
• Technical Support, Product Configuration & Training

• Technical Sales Support & Customer Guidance:
  • Provide technical guidance to the Sales team and internal stakeholders.
  • Respond to technical queries and identify repair or rebuild solutions.
  • Support sales reps with component knowledge and application advice.
  • Provide customers with clear explanations and operational guidance.
• RTDs, Service Bulletins & Technical Advisories Analysis:
  • Review SBs, RTDs, and MOCs for commercial, stock, and operational impact.
  • Communicate relevant insights to Sales, Inventory, Product Support, and Technical Publications.
  • Manage close-out activities, including obsolete parts, new parts roll-out, and process updates.
  • Capture insights for reporting, coordination, and continuous improvement.
• Technical Quoting, Estimating & Cost Accuracy:
  • Prepare quotations and estimates for all technical repair scopes.
  • Generate LCC and labour cost estimates for LCS agreements.
  • Validate accuracy, consistency, and compliance with pricing strategy.
  • Issue quotes, coordinate approvals, and maintain structured records.
  • Analyse BOMs, review technical accuracy, and perform LCC variance analysis.
  • Identify abnormal costs and improvement opportunities.
• Workshop Coordination & Floor Presence:
  • Track repair/rebuild job status and ETAs.
  • Collaborate with Workshop Foreman to resolve bottlenecks.
  • Investigate delays, implement solutions, and escalate when required.
  • Assist with technical queries and customer communications.
  • Engage with workshop activities to strengthen technical knowledge.
• Reporting, Root Cause Analysis & Continuous Improvement:
  • Conduct RCA using workshop data, failure reports, and strip/quote findings.
  • Report on repair performance vs KPIs, SB adoption, and commercial impact.
  • Identify recurring causes of delays, rework, or quality issues.
  • Share actionable insights internally and with customers.
  • Contribute to process improvement initiatives.
• Repair Spares Forecasting, Rotables Management & BOM/Kitting Standardisation:
  • Analyse upcoming jobs and repair cycles to forecast spares.
  • Support proactive procurement planning.
  • Standardise repair kits, BOMs, and templates with Workshop and Product Support.
  • Track rotable cycles, availability, and replenishment priorities.
  • Forecast requirements to improve turnaround time and utilisation.
• Technical Support, Product Configuration & Training:
  • Capture and maintain drifter/component configuration changes.
  • Prepare internal/customer-facing presentations for upgrades, retrofits, and field campaigns.
  • Develop sales product-specific training materials.
  • Assist with LCS/underground job card scoping.
  • Provide technical guidance to customers on configuration and upgrades.