Client Services Representative

RELEVANT EXPERIENCE

• Minimum 2 - 3 years of experience in a client services sales environment
• Proficient in Microsoft Office Suite

• Grade 12 Certificate - Matric

• Ability to communicate effectively with clients, colleagues, and stakeholders.
• Understanding and empathizing with clients' needs and concerns.
• Listening attentively to clients to understand their requirements and address their issues.
• Finding effective solutions to clients' problems or concerns.
• Remaining calm and patient, especially when dealing with difficult or upset clients.
• Being flexible and able to adjust to different client personalities and situations.
• Prioritizing tasks and managing time efficiently to meet client deadlines.
• Working collaboratively with team members and other departments to deliver exceptional service.
• Taking responsibility for actions and decisions made in interactions with clients.
• Ability to bounce back from setbacks or challenging situations and maintain a positive attitude.

• Addressing inquiries, concerns, and complaints from clients via phone, email, or other communication channels
• Assisting clients with placing orders, tracking shipments, and processing returns or exchanges.
• Providing detailed information about products or services to clients, including features, specifications, and pricing.
• Resolving client issues or escalations in a timely and satisfactory manner, often collaborating with other departments as needed.
• Managing client accounts, including updating contact information, tracking order history, and maintaining customer records.
• Building and maintaining strong relationships with clients to foster loyalty and repeat business.
• Identifying opportunities to recommend additional products or services to clients based on their needs or preferences.
• Gathering feedback from clients to identify areas for improvement and provide input to internal teams such as product development or marketing.
• Providing product training or educational resources to clients to help them maximize the value of their purchases.
• Assisting the sales team with lead qualification, proposal preparation, and customer communication to support the sales process.

• Conversion Rates
• Sales Ton Targets
• Sales GP Targets
• Goal Setting
• Credit Notes
• General Attitude