Cashier, Customer Service​/HelpDesk

Job Purpose

Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Key Performance Areas

Prepared Work Area

• Check work area and ensure all equipment is functioning and ready for service
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects
• Customer Engagement
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Count Administration
• Clear slot machines on days that count will be performed
• Conduct a count for the day
• Capture of data into the system
• Report on any suspicious transactions
• File documentation

Delivered Hospitality Cash-up Support

• Issue floats and change to hospitality personnel at the start of the shift
• Conduct cash-ups and reconcile float at the end of service including cash, credit card slips and power loyalty device slips (MVG Leisure Points)
• Check cash and credit received against Z readings
• Collate all cash received
• Waiter/Barmen information and copies of trading and transactional documentation is accurately recorded in the system
• Supporting documents have been generated for auditing purposes
• Report on any suspicious / fraudulent notes
• Complete administration and file supporting documentation for auditing purposes
• Substantiate and report on any variances or discrepancies
• Secure and bank cash into vault cashier for final banking processes

Cash Desk Transactions

• Handle all player transaction requirements with regards to the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings’
• Reconciliations (treasury, automated cashier machine, chip) are completed daily Calculate and execute pay-outs
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity
• Conduct cash-ups and reconcile float at the end of service
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of trading and transactional documentation is accurately recorded in the system
• Supporting documents have been generated for auditing purposes