Customer Service Consultant - Bloemhof
Job in
Bloemhof, 2660, South Africa
Listed on 2026-01-26
Listing for:
MetroFibre
Full Time
position Listed on 2026-01-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual -
Sales
Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Overview
Role Summary The Customer Service Consultant will play a crucial role in providing exceptional customer service, promoting the benefits of fibre technology, and ensuring smooth operations. This role requires a customer-focused mindset, strong communication skills, and the ability to multitask efficiently.
Responsibilities- Provide exceptional customer service by greeting, engaging, and understanding customer needs.
- Recommend suitable fibre solutions tailored to customer requirements.
- Address inquiries and customer concerns promptly, ensuring professional and ongoing support throughout the sales and installation process.
- Accurately capture customer orders using internal order management systems.
- Track and monitor order progress, keeping customers informed of backlogs, delays, or updates.
- Maintain a clean, well-organized store environment, including displays and marketing materials.
- Assist with stock control, monitoring inventory levels and supporting timely replenishment.
- Collaborate with internal stakeholders to achieve sales targets.
- Matric / Grade 12
- Post Matric qualification in sales or customer service (Advantageous)
- Minimum 2 years in a customer service environment
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