Customer Service Consultant - Bloemhof

Overview

Role Summary The Customer Service Consultant will play a crucial role in providing exceptional customer service, promoting the benefits of fibre technology, and ensuring smooth operations. This role requires a customer-focused mindset, strong communication skills, and the ability to multitask efficiently.

• Provide exceptional customer service by greeting, engaging, and understanding customer needs.
• Recommend suitable fibre solutions tailored to customer requirements.
• Address inquiries and customer concerns promptly, ensuring professional and ongoing support throughout the sales and installation process.
• Accurately capture customer orders using internal order management systems.
• Track and monitor order progress, keeping customers informed of backlogs, delays, or updates.
• Maintain a clean, well-organized store environment, including displays and marketing materials.
• Assist with stock control, monitoring inventory levels and supporting timely replenishment.
• Collaborate with internal stakeholders to achieve sales targets.

• Matric / Grade 12
• Post Matric qualification in sales or customer service (Advantageous)

• Minimum 2 years in a customer service environment