Tourplan Systems Support Specialist

Location: Carletonville

Duties:
Data Integrity & System Maintenance:
Ensure the data team adheres to the required structures of Tourplan, Extranet, and B2B.Tourplan Database System Audit maintenance

Review / analyse rate-loading errors and provide recommendations to management and team on a weekly basis

Maintain and consistently review all supporting documentation for product loading and training

Assist DTUing rates and policies for Botswana Tourplan NX when necessary Content Loading & Rate Management:
Ensure Tourplan NX content is loaded according to pre-defined global standards.

Assist in checking rates and policies (Tourplan NX and B2B) during peak seasons.

Manage Extranet loading and ensure content is loaded according to pre-defined global standards.

Loading of Scheduled tours rates

Oversee and assist with Systems rate queries from brands / business units (Tourplan NX & B2B) via ticketing system

Facilitate rate imports

Establish the process of implementing AI Agents to improve departmental work processes i.e. Contract Comparison, rate checking Support & Training:
Support all other brands Tourplan sites, loading teams with Tourplan NX / Extranet systems and processes

Assist both Content Admin and Contracting teams with queries on how product should be loaded into the relevant system, escalating to BI & systems when needed

Weekly Forum Training for Content Admin and Contracting Specialists with regard to Tourplan and Extranet loading

Run and drive weekly AI and automation meetings, sharing all progress with everyone in the forum. Reporting & Meetings:
Submit a monthly report to your line manager on key reporting areas including but not limited to:

- Data Integrity & System Maintenance
- Content Loading & Rate Management
- Support & Training
- B2B forum feedback
- Supplier Connectivity feedback

Delegate, follow up and review exception reports and provide feedback to management via weekly meetings and monthly reports

Attend and contribute to the B2B monthly meeting forum.

Attend and contribute the Supplier Connectivity meeting

Prepare Training for Forum Meeting/Training Session Requirements:
Matric (Grade 12).A Travel/Tourism qualification.

Rates and contracting understanding STO vs BAR rates, allocations vs freesell, seasons, specials, overrides, etc.

Product knowledge, awareness of how tours, itineraries, transfers and accommodations are packaged.

Tourplan NX / Tourplan TB proficiency.

Database knowledge, understanding how data is structured and flows through the system.

Understanding of systems integration and channel managers.

Excel and reporting tools, strong Excel (pivot tables, formulas, lookups) and exposure to BI tools, to audit and analyse data.

Analytical and problem-solving skills, attention to detail.

A mature approach when dealing with people

Ability to handle controversial or emotional issues objectively and analytically

Capacity for dealing with employers and workers at all levels

Confidentiality, tact and discretion when dealing with people

Excellent planning, Organisational, analytical and decision-making skills

Good conflict resolution skills

Good oral and written communication skills

Integrity and Honesty Good command of written and spoken English Good interpersonal skills

Project Management skills

Good Problem solving skills

Excellent Organisational skills

Negotiation and liaison ability

Research, Organisational and presentation skills

Working knowledge of Microsoft Office Software, including Word, Excel and PowerPoint