Business Optimisations Facilitator Job Germiston South Africa,Business

Location: Germiston

Location: Bedfordview

Department: Business Process & Optimisation

Type: Permanent

Salary: Market related, based on experience

Overview

The Business Optimisations Facilitator will collaborate closely with key departmental stakeholders to understand and map both the ‘As Is’ and ‘To Be’ processes across the organisation. This role focuses on documenting, analysing, and streamlining workflows, ensuring cross?functional alignment, and preparing these processes for automation. The final output is a set of version?controlled, standardised workflows that support organisational excellence and operational efficiency.

Minimum Requirements:

Qualifications

Senior Certificate / Grade 12 — Essential
Relevant tertiary qualification (BBA, Management Information Systems, Computer Science, or related field) — Essential
Business Analysis Certification — Desirable
• Agile Certification — Desirable

Experience

3–4 years’ experience in business process modelling/workflows — Essential

Competencies Required

3–5 years’ business process modelling/workflows experience
BPMN methodologies
Project management
Emotional intelligence
Conflict resolution
Integrity
Adaptability
Responsibility
Collaboration
Learning agility
Innovation
Effective communication
Effective time management
Analytical thinking
Resilience
Negotiation
Attention to detail
Problem?solving

Key Performance Areas (KPAs) & KPIs

Process Efficiency Improvement Continuous improvement in process efficiency by reducing cycle time or operational costs.

Process Automation Maximised automation of repetitive and manual tasks to reduce human error and increase efficiency.

Process Standardisation Ensuring consistency and reliability by promoting standardised procedures, workflows, and guidelines across all business operations.

User Adoption of New Processes Smooth and effective adoption of new or updated processes, contributing to overall organisational efficiency.

Process Risk Mitigation Minimising risks within business processes and ensuring mitigation strategies are effective.

Leadership in Process Alignment with Organisational Goals Ensuring all process improvements and initiatives align with the organisation’s overarching goals and strategic vision.


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