Key Account Manager

Job Function

Job Function: To manage the processes and resources that improve, grow and retain key clients / customers through the successful implementation and management of client / customer contracts, contributing to operational effectiveness, client / customer satisfaction, reduced risk, profitability and compliance to relevant policies and regulatory requirements.

• Manage customer relationships and expectations effectively and pro-actively across all levels of the customer’s business units, in line with:
• Manage the agreed commercial contract
• Total ICF service offering.
• SLA/SOP and customer KPIs are in place and presented quarterly.
• Update MDS system on a monthly basis.

• Identify new opportunities within the customer’s organization to expand service offering.
• Identify new business within target segments within the existing client portfolio as identified by the business.

• Analyze and report the customer’s business on the company approved systems on a monthly basis to understand emerging trends within their business and industry.
• Ensuring timeous communication to the business, informing of any potential changes within the customer’s business, industry and potential risk to ICF.

• Quarterly in person client visits and bi-weekly phone calls.

• Establishing appropriate relationships & communication with the relevant functional area’s both internal and external to enhance customer satisfaction & ensure customer retention.
• All client records should always be maintained with updated.

• Degree or Diploma Logistics, Supply Chain or Marketing Management.
• Valid driver’s License and own vehicle.

• Minimum 4-6 years’ experience in International Freight Management.
• Good understanding of Import/Export procedures and Incoterms.
• Good client relationship management, communication, and presentation skills.
• Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential.

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.