Key Account Manager, Solutions
Job in
Kempton Park, 1618, South Africa
Listing for:
DSV
Full Time
position
Listed on 2026-01-23
Job specializations:
-
Business
Business Management, Business Development, Client Relationship Manager, Business Analyst
Job Description & How to Apply Below
Location: Kempton ParkTime Type:
Full Time
Driving Customer Success Through Strategic Account Leadership, Satisfaction Excellence & Long-Term Retention.
The Key Account Manager plays a mission-critical role at the heart of DSV Contract Logistics, serving as the strategic architect of our most important customer relationships. This role exists to elevate how our customers experience DSV: through insight, partnership, accountability, and a relentless focus on value creation.
As a trusted advisor, you will bridge strategy and execution across operations, engineering, finance, and global structures, ensuring that every engagement with the customer strengthens performance, unlocks opportunities, and creates meaningful long-term impact. You will translate complex challenges into practical solutions, align stakeholders behind a shared vision, and lead with both commercial depth and human connection.
In a fast-moving environment where expectations shift daily, you will be the voice of the customer inside the organisation. You will be guiding conversations, anticipating needs, resolving issues, and ensuring that DSV remains their partner of choice. Your work will influence operational outcomes, financial health, customer retention, and future growth.
This role is designed for someone who is energised by building relationships that matter, shaping business strategy, and leading engagement with confidence and creativity. If you’re driven by purpose, passionate about customer success, and excited by the opportunity to make a real impact across one of the world’s largest logistics networks, this is where you belong.
DUTIES & RESPONSIBILITIES:
Lead and elevate customer engagement through structured, high-value interactions including monthly performance and KPI reviews, quarterly business reviews, annual executive engagements, and focused tactical sessions that drive clarity on forecasting, month-end performance, operational priorities, and continuous improvement.Collaborate seamlessly across DSV’s global network, partnering with international stakeholders and Executive Sponsors to ensure that global customers receive a unified, world-class experience.Develop deep strategic and tactical insight into DSV’s customer’s business, understanding their operating model, challenges, market pressures, and growth ambitions while translating these insights into actionable guidance for internal teams.Champion customer satisfaction and retention, proactively monitoring sentiment, identifying early warning signals, and driving swift, coordinated responses to prevent dissatisfaction.Own KPI governance and performance integrity, overseeing monthly reporting and leading corrective action plans when performance gaps arise ensuring full alignment with business owners and measurable improvement.Lead the customer survey feedback journey, ensuring feedback is interpreted accurately, discussed with customers, and converted into meaningful resolution plans that strengthen the partnership.Act as the central point of coordination for issue resolution, ensuring efficient, professional business-to business communication and that customers are connected to the right operational or functional experts.Drive value creation and commercial growth by uncovering opportunities for scope expansion, value-added services, and strategic cross-selling across the full DSV Group portfolio.Execute structured customer consultations in line with DSV’s global standards, ensuring the highest level of professionalism and consistency in every customer interaction.Oversee the full lifecycle of commercial monitoring, including annual rate adjustments, contract extensions, scope expansions, renegotiations, renewals, RFP retention cycles, and governance of guaranteed annual CIP commitments managed by Engineering.Lead first-level customer escalations with confidence and urgency, ensuring timely resolution and supporting the Commercial team in navigating sensitive or complex commercial matters.Tertiary Qualification(s)
Bachelor’s Degree:
Preferably in Business Administration, Marketing, Sales, or a related field.Advanced degrees (MBA or similar) can be advantageous.5+ years in the logistics…
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