Hospitality Senior Admin Manager

Location: Hout Bay

Role Overview
The Senior Hospitality Administration Manager is responsible for overseeing and managing all administrative functions within the hospitality operation. This role ensures efficient office operations, financial administration, compliance, and coordination between departments to support the smooth running of the property.
The successful candidate will provide senior-level administrative support to management, manage office staff, and ensure all administrative systems, reporting, and documentation are maintained to a high professional standard.
Key Responsibilities
Administrative Management

• Oversee the daily administrative operations of the hospitality establishment.
• Manage office systems, procedures, and workflows to ensure efficiency.
• Maintain accurate records, documentation, and filing systems.
• Ensure all internal administrative policies and procedures are followed.

Financial Administration

• Oversee invoicing, purchase orders, supplier payments, and reconciliations.
• Assist with budgeting, cost control, and financial reporting.
• Coordinate with the finance department or external accountants.
• Monitor operational expenses and identify areas for cost savings.

Staff and Office Management

• Supervise administrative staff and provide leadership and support.
• Assist with HR administration, including staff records, contracts, and payroll coordination.
• Coordinate recruitment administration, onboarding, and employee documentation.
• Ensure smooth communication between departments.

Operational Support

• Provide administrative support to senior management and department heads.
• Coordinate meetings, reports, and operational documentation.
• Assist with planning and coordination of projects, events, or operational initiatives.

Compliance and Reporting

• Ensure compliance with company policies, industry regulations, and legal requirements.
• Maintain licenses, permits, and compliance documentation.
• Prepare management reports and operational summaries.

Guest and Supplier Relations

• Maintain professional relationships with suppliers and service providers.
• Assist with guest communication and high-level administrative support when required.

Minimum Requirements

• Diploma or Degree in Hospitality Management, Business Administration, or related field.
• Minimum 5–7 years experience in hospitality administration or management.
• Previous experience in a senior administrative or office management role within hospitality.
• Strong financial administration experience.

Knowledge & Skills

• Strong knowledge of hospitality operations and administrative procedures.
• Excellent organizational and multitasking abilities.
• Strong financial and reporting skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with hospitality systems or property management systems is advantageous.
• Strong leadership and team management skills.
• Excellent written and verbal communication skills.

Personal Attributes

• Highly organized and detail-oriented.
• Professional and trustworthy.
• Strong problem-solving abilities.
• Ability to work under pressure and meet deadlines.
• Strong leadership and decision-making skills.
• High level of confidentiality and integrity.