Senior Admin Manager

Senior Administration Manager
Industry: Hospitality (Hotel / Game Lodge / Resort)
Location: South Africa
Reporting to: General Manager / Operations Director
Department: Administration / Operations Support

The Senior Administration Manager is responsible for overseeing all administrative functions within the hospitality establishment, ensuring efficient office operations, compliance with company policies, and support to operational departments. The role ensures that administrative processes, reporting, financial documentation, HR coordination, and communication systems run efficiently to support smooth hospitality operations.

• Manage and oversee all administrative activities within the hotel, lodge, or hospitality establishment.
• Ensure effective office procedures, filing systems, and document management.
• Coordinate internal communication between departments.
• Maintain operational records, reports, and compliance documentation.
• Manage company correspondence, contracts, and administrative systems.

• Provide administrative support to the General Manager and senior management team.
• Manage executive calendars, meetings, and travel arrangements.
• Prepare operational reports, presentations, and management documentation.
• Coordinate board or management meetings and record minutes.

• Support financial administration including budgeting, cost control, and invoice management.
• Monitor departmental expenses and assist with financial reporting.
• Oversee procurement administration and supplier documentation.
• Ensure accurate record keeping for audits and financial compliance.

• Coordinate HR administration including contracts, employee records, and onboarding.
• Support recruitment administration and staff documentation.
• Ensure compliance with South African labour legislation and company HR policies.
• Maintain staff attendance records, leave management, and HR reporting.

• Assist with operational planning and coordination across departments such as:
• Front Office
• Housekeeping
• Food & Beverage
• Maintenance
• Guest Services
• Ensure administrative processes support smooth daily hospitality operations.
• Support departmental managers with reporting and documentation.

• Ensure compliance with hospitality regulations, health and safety standards, and company policies.
• Maintain licensing documentation and statutory records.
• Support audits, internal reviews, and operational compliance.

• Manage administrative software systems and databases.
• Maintain Property Management Systems (PMS), financial reporting systems, and office technology.
• Generate regular operational and management reports.

• Matric / Grade 12 (essential)
• Diploma or Degree in one of the following:
• Hospitality Management
• Business Administration
• Office Management
• Tourism Management

• 5–8 years administration experience in the hospitality industry.
• 3–5 years in a senior administrative or management role.
• Experience in hotels, lodges, resorts, or hospitality groups preferred.
• Knowledge of hospitality operations and guest service standards.

• Strong organisational and administrative management skills
• Leadership and team coordination abilities
• Financial and budgeting knowledge
• Excellent communication and interpersonal skills
• High attention to detail and accuracy
• Problem-solving and decision-making abilities
• Strong reporting and documentation skills
• Ability to work in a fast-paced hospitality environment

• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Hospitality PMS systems (Opera, Protel, or similar)
• HR administration systems
• Financial and reporting software

• Professional and well-presented
• Strong leadership presence
• High integrity and confidentiality
• Customer service oriented
• Ability to multitask and work under pressure