KWG- Outpatient Clinic Receptionist

Overview

Outpatient Administration Advert

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian within Aberdeen Royal Infirmary.

We have 1 x Band 2 Outpatient Receptionist post available as follows:

37 Hours, Monday to Thursday 08:30 to 17:00 and Friday 08:30 to 16:30 (This is subject to change dependent on the working area) –
To be confirmed when successful candidate is appointed
.

We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department.

The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.

Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department are essential.

Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.

Please note that we are unable to offer sponsorship for this post.

Please ensure that you read the job description and personal specification and tell us in the supporting statement how your past experience relates to this role and why you think you should be considered.

Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.

For an informal discussion about the above post, telephone Sam Brock on

Additional Information For Candidates

You should apply for this post by completing the application process on Jobtrain.

DO NOT upload a CV as this will not be used for short listing purposes.

Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.

For help to complete an application on Job Train please follow this link: https://(Use the "Apply for this Job" box below)./

To view our accessibility statement, please follow this link: https:///

Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.

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Once you have submitted your application form you will be unable to make any amendments.

Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Grampian.

Note on location - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.

• Provide administrative support to the Outpatients Department and handle telephone enquiries from patients, process GP referrals, prepare clinic lists and paperwork for upcoming clinics, assist clinic coordinators with booking appointments from outpatient waiting lists and perform other general administrative duties.

• Applicants must demonstrate good customer service skills, polite telephone manner and the ability to work as part of a team.
• Ability to work well under pressure during times of staff shortages and maintain a flexible approach to the needs of the department.
• Ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person.
• Well organised and methodical with excellent communication, interpersonal and IT skills to cope with a busy clinic reception.

• Please note we are unable to offer sponsorship for this post.
• Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.
• For help to complete an application on Job Train please follow the provided links above and ensure you read all guidance and accessibility statements.