Hospital Receptionist

Overview

Job Summary: To plan and coordinate the end-to-end management of reception and administrative tasks for the hospital in alignment with Group quality standards.

• Answer, screen and direct the telephone/switchboard
• Ensure messages are relayed to the relevant individual
• Answer inquiries as needed or direct to individuals best able to assist
• Provide general and ad hoc administrative support as needed
• Greet and welcome staff, clients, service providers or visitors courteously
• Schedule appointments and organise meetings as needed
• Receive, sort and pack mail and deliveries
• Ensure common areas are equipped with required office supplies
• Monitor the use of office equipment and supplies and replenish as required
• Coordinate with maintenance for repairs when necessary
• Assist in the coordination of the drivers allocated to the hospital
• Deliver customer focused clerical assistance
• Work collaboratively with colleagues, build sound relationships and ensure good communications
• Take minutes during meetings and keep records
• Assist with filing
• Manage kitchen supply on a daily basis
• Comply with cost controls in order to achieve section budget
• Ensure any incurred costs are signed off by the head of the department

• Certification in Office Administration or Secretarial studies / NQF Level 5
• Conflict resolution strategies
• Interpersonal skill
• 1-2 years in general office administration
• Oral Communication
• Written Communication
• Customer Service
• Computer literacy