Cafe Manager​/Director Food Services

Overview

Ticket Network is a leading e‑commerce technology company powering the ticketing and live events industry since 2002. Headquartered in South Windsor, CT, we’ve spent more than 20 years connecting fans with unforgettable experiences, ranging from the biggest concerts and theater productions to must‑see sporting events.

Our Facilities team is seeking an experienced Food Services Director to direct kitchen operations. The Ticket Network kitchen serves an employee population of over 200 on a daily basis and is responsible for preparing hot and cold meal options daily. This role will be responsible for managing, and insuring the completion of, day-to-day and weekly kitchen goals, workforce planning and scheduling, vendor management, and strategic planning for our dining services.

Ideal candidates will possess experience in managing the operations of a high volume kitchen, in working directly with vendors and pricing out the best options for procurement, and in team management. The ability to be adaptable in a fast-paced, changing environment is key. This is a full‑time, permanent position with excellent benefits and a welcoming, team‑focused work environment.

• Kitchen operations oversight, including team management and inspection/maintenance of kitchen facility
• Menu planning
• Maintain budget for kitchen operations in relation to vendor management
• Facilitate orders for food and kitchen items
• Team oversight including staff scheduling and strategic workforce planning
• Participate and training and supervision of new and existing staff
• Prepare and review budget documentation for accuracy

• Strong leadership skills
• Ability to adapt to a fast-paced environment
• Excellent attention to detail
• Ability to evaluate contracts and make decisions on what is cost effective

• Serv Safe certification
• At least 3 years of experience working in kitchen operations
• Exposure to a high volume kitchen environment

• Associate Degree in Business, Hospitality or Related Fields.

• Serve Safe

We take pride in creating an environment where employees can thrive—professionally, physically, and personally. Some key benefits include:

• First Shift Hours – A consistent daytime schedule. 6am to 3pm
• Special Events will require some extended shifts and Weekend Shifts. (About 12 per Year)
• Paid Time Off

• Comprehensive Health, Dental & Vision Insurance
• Company paid Life Insurance
• Company Match on 401(k) Retirement savings

• Free Food & Beverages in the staff cafeteria
• Onsite Gym
• Free Laundry Facilities
• Company Gardens & Farm
• Recreation/Game Room