Banking Center Manager - South Windsor, CT

Welcome to Peoples Bank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut and a leader in green values, sustainable energy financing, and charitable giving. We operate in the best interest of our customers and strive to be an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates.

Our award-winning culture has earned us recognition as Best Place to Work and Best Local Bank. Come join our team of dedicated and innovative individuals and contribute to our dynamic, successful organization.

Welcome to Peoples Bank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut and a leader in green values, sustainable energy financing, and charitable giving. We operate in the best interest of our customers and strive to be an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates.

Our award-winning culture has earned us recognition as Best Place to Work and Best Local Bank. Come join our team of dedicated and innovative individuals and contribute to our dynamic, successful organization.

Summary: The Banking Center Manager will oversee the overall operation of their assigned banking center with the goal to increase market share and banking center profitability through business development and community engagement activities while managing the sales and service delivery, operational excellence, and staff of a full-service banking center.

Essential Duties and Responsibilities include the following. Other duties may be assigned

• Responsible for business development, sales management and community engagement activities to support market share growth and achievement of assigned banking center goals. Consistently meets and exceeds established banking center sales, service and retention goals as defined by Retail Growth and Administration strategies.
• Develops, implements and manages a detailed Business Plan including strategies and tactics to gain market share and achieve sales and service goals. Maintains business acumen Including understanding of business growth stages, forms of business organization, cash flow and the review of financial statements.
• Manages all aspects of sales, service and branch operations within budget objectives and according to department standards, bank policies and procedures in order to maximize branch potential and exceed goals.
• Monitors and ensures that compliance, security, and risk controls are adhered to according to established policies and procedures.
• Represents Peoples Bank in a professional manner. Communicates effectively verbally and in writing. Promotes goodwill and generates new business by engaging with customers, businesses, centers of influence and community and civic organizations.
• Directly manages the Banking Center Assistant Manager. Provides guidance, coaching and performance evaluations to achieve operational excellence, exceptional sales and service delivery and increased associate development and engagement.
• Uses comprehensive knowledge of all bank products and services to evaluate customer needs and make appropriate recommendations to ensure customer satisfaction and a positive experience. Identifies opportunities for relationship retention and growth, including digital services, product options, and alternative programs.
• Recognizes relationship deepening opportunities and refers customers to internal and external business partners including but not limited to Peoples Wealth Advisory Representatives, Mortgage Consultants, Business Banking/Cash Management Officers, Commercial Lending, Payroll Services and Merchant Services as appropriate.
• Interviews, selects and maintains a capable and diverse workforce. Ensures appropriate training, coaching, and development to create associate engagement, retention and bench strength. Evaluates associate performance and approves performance reviews and performance actions.
• Manages team performance through motivation, monitoring and coaching. Responsible for the individual coaching of the Banking Center Assistant Manager to support achievement of assigned banking center goals. Conducts and documents skills drills and observations, and provides feedback using established coaching practices.
• Coaches and observes team to ensure an exceptional customer experience with emphasis on relationship development, market share growth, and regulatory compliance.
• Identifies and analyzes service issues, resolving them to the customer’s satisfaction in accordance with bank-wide and department standards. Performs overrides and makes policy exceptions for individual and banking center associate transactions based on evaluation of customer relationship, and financial and reputational risk to the bank. Uses all resources to escalate and resolve complex issues. Addresses,…