Customer Service Representative

1 day ago Be among the first 25 applicants

This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$23.00/hr - $29.00/hr

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Aerospace Manufacturing | Order Management | Customer-Facing Operations

This Jobot Job is hosted by Jamie Beene

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $23 - $29 per hour

Founded decades ago and based in South Windsor, Connecticut, we are a precision-focused manufacturing organization supporting highly regulated aerospace and industrial customers. We partner closely with our customers, production, and supply chain teams to deliver reliable, on-time solutions where accuracy, responsiveness, and communication matter. Our environment values accountability, continuous improvement, and teamwork, offering employees the opportunity to build deep product knowledge while contributing directly to customer satisfaction and operational excellence.

• Competitive Compensation $24–$29/hour (DOE) + annual discretionary bonus
• Comprehensive Benefits Medical, Dental, Vision, Life Insurance, HSA & FSA
• 401(k) with Company Match
• Stable Schedule Monday–Thursday 7:30am–5:00pm, every other Friday 7:30am–4:00pm
• Professional Growth Training, development, and exposure to aerospace manufacturing operations
• Collaborative Work Environment Close-knit team supporting production, sales, and customers
• Onsite Role Consistent schedule and team presence

• Enter and manage customer purchase orders within the Visual Manufacturing System
• Oversee orders from entry through fulfillment, database updates, and filing
• Communicate order status, confirmations, delivery changes, and customer quotes
• Coordinate with production and purchasing teams to establish and maintain delivery dates
• Update customers proactively regarding schedule or delivery changes
• Maintain product knowledge and clearly explain features and benefits to customers
• Handle inbound customer calls, questions, and order-related inquiries
• Complete invoicing and required shipping documentation across multiple platforms
• Perform daily administrative and departmental support tasks
• Work safely and cooperatively across office and production floor environments
• Support continuous improvement and company objectives as needed

• Bachelor’s degree in Business or related field or equivalent relevant experience
• Minimum 2 years of customer service experience in a manufacturing environment
• Experience supporting order entry, customer communication, and invoicing processes
• Manufacturing industry experience required; aerospace industry experience preferred
• ERP or MRP system experience required
• Strong Microsoft Office proficiency
• Ability to manage multiple priorities with strong attention to detail
• Comfortable communicating with customers and internal stakeholders at all levels
• U.S. Person status required due to export control regulations
• Ability to pass background check and drug screen

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

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