Head of Quality

Package Description

We do not offer visa sponsorship.

We cannot accept applications from candidates on a Skilled Worker visa.

Agincare is continuing to strengthen our regional and national Quality function, making this an exciting time to join our senior leadership team in the South West of England. As one of the UK’s leading care providers, delivering safe, effective and high-quality services is central to our strategy and growth. We’re now looking for an experienced and values-driven Head of Quality to provide operational leadership across our portfolio of services in the South West and support quality excellence across the wider organisation.

As Head of Quality, you will provide operational leadership for quality assurance and improvement across Agincare’s services in the South West of England.

Acting as deputy to the Group Quality Director, you will ensure that the quality strategy, governance frameworks and regulatory requirements are translated into consistent, effective practice at service level. You will provide system grip, coordination and pace, ensuring that quality activity is risk based, proportionate and aligned to organisational priorities.

This is a senior leadership role requiring regular travel across the services.

• A salary of up to £70,000 per annum dependant on experience
• Funded training and career development
• Blue Light discount package (superb discounts on travel, leisure, entertainment and more)
• EAP - Employee Assistance Program (offering support for employees and their families)
• Company pension scheme

• Lead the day to day delivery of the quality assurance and improvement programme
• Ensure consistent implementation of the audit framework across all service types
• Coordinate inspection readiness activity including preparation, support and recovery
• Provide senior quality input into high risk, large or complex services
• Support quality managers to deliver effective, evidence based quality improvement plans

• Ensure quality governance processes operate effectively and consistently
• Oversee the policy review cycle and quality related procedures
• Ensure compliance with regulatory, contractual and internal governance requirements
• Escalate quality and clinical risks appropriately to the Group Director of Quality

• Support regulatory engagement including Care Quality Commission (CQC) inspections and follow up activity
• Coordinate organisational responses to inspections and improvement plans
• Monitor inspection outcomes and emerging regulatory themes
• Support services to embed inspection readiness as routine practice

• Lead collation and analysis of quality intelligence including audits, incidents, complaints and safeguarding
• Identify themes, trends and early warning indicators
• Ensure learning is translated into improvement actions at service and organisational level
• Support the Director in shaping quality and clinical improvement priorities

• Maintain visible presence in services particularly where risk or complexity is higher
• Build effective working relationships with operational leaders and Registered Managers
• Promote a supportive improvement focused approach to quality assurance

We’re seeking a confident and experienced senior quality leader with strong regulatory knowledge and a proven track record in governance and quality improvement within health or social care.

• Strong working knowledge of CQC regulation across multiple service types
• Significant experience in a senior quality, governance or regulatory role within health or social care
• Experience working across multiple service types but with particular experience in LD services and supported living
• Strong understanding of quality governance and assurance systems
• Excellent verbal and written communication skills including report writing for senior audiences
• Calm and resilient under regulatory or operational pressure
• Values driven with a supportive and improvement focused approach
• Able to balance challenge with constructive support

• Professional…