Customer Service Executive

Position: Customer Service Executive (Permanent)
Our client is seeking enthusiastic individuals who want to be part of one of the UK’s leading suppliers of engineering components to the design and engineering industry.

This role offers an exciting opportunity to work in a fast-paced, dynamic environment where hard work and commitment are recognised and rewarded.

The company has recently made significant investments in modern business systems to improve operational efficiency and support a digital-centric sales strategy.

We are now looking to recruit a confident and motivated individual to join their Customer Services team.

As a Customer Service Representative, you will be responsible for delivering high levels of customer service and supporting our ‘hassle-free’ customer journey. The successful candidate will be self-motivated and proactive, handling customer enquiries promptly via phone and email, while effectively managing and prioritising their workload.

Key Responsibilities:

* Proactively keeping customers updated on existing orders and advise of delays as necessary

* Processing orders in a timely manner on our internal CRM system

* Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution

* Co-ordinating customer returns and credits

* Ensure all internal and external customer queries are responded to in the agreed time scales

* Respond to live chat enquiries promptly and resolve efficiently

* Complete daily allocated tasks as per the Customer Services Team rota

Required

Skills & Experience:

* Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes

* Experience of sales order processing systems useful (full training on the job)

* You will be friendly and ambitious with an excellent telephone manner and communication skills

* You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-pace environment

* You will be confident and approachable

* You will be able to deal with a large volume of sales calls/ customer queries

* You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently

* You will have the ability to know how to prioritise and deal with tasks as and when they come in

* You will be pro-active and detail conscious / orientated.

* Minimum grade C in English and Maths GCSE

* Previous experience of working in a customer facing/focused role (preferred)

* Experience in working in a B2B sales environment (desirable)

What we offer:

* Salary: £25000

* Employer matched 5% pension contribution

* Life assurance

* Discretionary annual bonus

* 25 days annual leave plus bank holidays

* Reward Gateway

* Sharesave Scheme

* Professional training contributions

* Calendar of wellbeing events

Hours of Work:

The company operates on a two-shift basis (on-site) which rotates weekly, to ensure the best service for our customers.

Shift times are:

Week 1:
Monday to Friday 08:00 to 16:30 and Week 2:
Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30

Daily breaks are 2 x 15 minutes and 1 x 50 minutes