Deputy Portering and Security Manager

Job Summary

Choice Facilities Services is looking for a dedicated, motivated, and dependable individual to join our team as Deputy Portering & Security Manager.

In this key role, you will coordinate and support the management of Portering and Security Supervisors, while also assisting in the day‑to‑day leadership of portering, security, waste, and transport teams across the service. You will work closely with the Operational Support Manager Portering & Security and the Hotel Services Manager, providing essential management support to ensure services run smoothly and efficiently.

As Deputy Portering & Security Manager, you will play a vital part in delivering a safe, responsive, and high‑quality Portering and Security service for staff, patients, and visitors.

If you are ambitious, caring, a team player and strive to deliver high standards services, we would like to hear from YOU! Join a friendly, organised and positive working environment, and help deliver a wide range of high quality, effective and compliant Facilities Management, Procurement and Pharmacy Services.

• Support the management, co‑ordination and development of all operational support services in CHoICE run hospital sites, ensuring delivery of a cost‑effective service that meets Trust/CHoICE needs and complies with policies and statutory regulations.
• Provide direct line management to Operational Support Supervisors and offer mentorship to Trainee Facilities Assistant Managers.
• Make informed decisions in the absence of the Operational Support Manager when required.
• Manage, develop and support a team of Portering, Security and Waste Supervisors, as well as all other staff within Operational Support. Assist the Operational Support Manager in ensuring the service is delivered efficiently, cost‑effectively, and with accurate, timely data collection and reporting.
• Demonstrate integrity, impartiality and determination in driving continuous improvement and enhancing overall service quality.

Fully flexible to work 40 hours within 8 am–5 pm, with expectation to cover service needs when required.

City Hospitals Independent Commercial Enterprises Ltd (CHoICE) is a wholly owned subsidiary of South Tyneside & Sunderland NHS Foundation Trust. We provide a full range of Facilities Management, Procurement and Outpatient Pharmacy services, employing staff in functions such as cleaning, portering, engineering, procurement and pharmacy. Commitment, Care and Compassion guide our team in creating a safe, secure and comfortable environment for patients, staff and visitors.

CHoICE offers flexible working and a range of benefits including a fitness centre, cycle‑to‑work scheme and childcare support.

We welcome applications from all backgrounds and support people from under‑represented groups.

• Coordinate and manage Operational Support supervisors; support management of portering, security, waste and transport staff within Choice Facilities Services.
• Provide management support to the Operational Support Manager Portering & Security and Hotel Service Manager.
• Ensure services run smoothly and efficiently, maintaining high standards.

• Relevant degree level qualification or demonstrable equivalent experience.

• Prepared to work flexibly to suit service needs.
• Team player who can work on own initiative.
• Problem‑solving ability.
• Positive thinker, innovative, and willing to complete necessary training.

• Moving and Handling.
• Control and Restraint.

• Proven experience of managing staff.
• Previous NHS experience.
• Experience dealing with challenging behaviour.
• Experience dealing with confidential or sensitive issues.
• Substantial experience of working within a large complex organisation.

• Staff development and training.
• Project management.
• Experience of change management, especially in relation to organisational and professional culture.

• Proven leadership skills with the ability to provide direction.
• Excellent communication and interpersonal skills, including supervision…