Operations Coordinator

We are seeking a proactive and highly organised Operations Coordinator to provide comprehensive operational,administrative, communications, and technical support across STHC.

This is a varied and fastpaced role, idealfor someone who enjoys problem solving, supporting senior leaders, coordinatingcrossfunctional tasks, and ensuring high standards of governance and operational delivery.

The postholder will contribute to business continuity, estates and asset management, reporting, communications, meeting coordination, and general support to both the Executive and Leadership Teams.

Executive & Operational Support

• Provide administrative and coordination support to the Senior Leadership Team and Board.
• Prepare agendas, minutes, action logs, papers and maintain key governance schedules.
• Coordinate events, meetings, venues, invites, AV, and presentations.
• Support annual planning, service reviews, business case preparation, and research activities.

Reporting & Assurance

• Collate KPIs and quality data for assurance dashboards.
• Develop and maintain KPI and Quality dashboards.
• Maintain oversight of risk registers, support managers with updates, and produce risk reports.

Business Continuity

• Maintain and update business continuity plans.
• Coordinate BCP testing, incident response activities, and documentation.
• Oversee estate-related tasks, service contracts, and asset lifecycle controls.
• Maintain asset registers and manage IT/technical equipment allocation.
• Coordinate outsourced services and ensure SLAs are met.

Communications & Marketing

• Draft and schedule newsletters, shareholder communications, and updates.
• Support brand compliance and maintain corporate templates and documents.
• Lead on engagement events planning and logistics.
• Maintain website content and updates; manage social media scheduling and analytics.

Health & Safety

• Lead health and safety activities including induction, DSE assessments, incident recording and reporting.

South Tyneside Health Collaboration (STHC) isthe GP Federation for South Tyneside, working with local practices to deliverhighquality, sustainable services  a valued system partner, wesupport General Practice, strengthen primary care, and develop innovative services that benefit the local population.

The Operations Coordinator provides comprehensive operational, administrative, communications,and technical support across the organisation.

The role ensures excellent staff and member experience, supports reliable governance and assurance reporting, effective business continuity, estates and asset controls,and smooth delivery of meetings, events, and digital channels.

The post-holder acts as a proactive problem-solver (troubleshoot/firefight), coordinating cross-functional tasks to enable safe, efficient, compliant operations,supporting the executive and leadership teams on a day to day basis.

• Exceptional organisation and prioritisation;
• Knowledge of governance, risk, H&S basics, and business continuity.
• Ability to design/use dashboards in Excel or SharePoint; data accuracy and validation.
• Understanding of GDPR, records management,
• Accessibility standards (WCAG),
• Branding and content design best practices;

• Proactive, resilient fixer with problem-solving mindset
• Highly customer-focused.
• Collaborative team player
• High integrity, reliable and discreet.
• Flexible and adaptable
• Willing to try out new tasks
• Highly responsive
• Self starter able to predict and act upon executive needs

• Educated to Level 4/5 (HNC/HND or equivalent experience).
• Evidence of CPD.
• First Aid
• Information Governance/FOI training
• Web CMS training
• Social media tools
• Basic Adobe/Canva.

• Executive admin support, minute-taking, action log tracking.
• Website and social media maintenance;
• Comms/marketing support.
• Document control, templates, branding, corporate file systems.
• Event scheduling and organisation.
• Data collation and KPI reporting.
• Use of AI and digital tools to support meeting management