Referral Clerk

Marsden Medical Group has a fantastic opportunity for a Referral Clerk to join our team for 30 hours per week.

This is an essential front-line role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the wider practice team.

Supporting our doctors and other teams, speaking to patients on the telephone and face to face, dealing with queries, typing letters, amongst many other essential tasks. This is varied, interesting and highly valued role.

You should also possess strong organisational skills, good time management, and excellent verbal and written communication.

You will be part of a team that provides a secretarial and administrative service to the wider team which will involve, but not exclusively be limited to;

Typing letters

Answering patient queries by phone, email or face to face.

Cancelling and reinstating appointments as necessary

Booking appointments for patients and coordinating services

Attending and minuting meetings

Reports

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you have no heard from us 10 working days following the closing date you will not have been selcted for interview.

Our team comprises of Partners, salaried GPs, Nurses, HCAs, SNA's, NA's, Registrar's, F2 Gp and ARRS attached staff who look after over 22500 patients, many of which have been with us across generations over two sites.

A teaching, training and research practice striving to grow and develop the next generation of clinicians.

All of our clinical staff are supported by a well-established management and admin team comprising of over 40 staff of differing roles. All the team get together in our staff room for coffee, food and a catch up every day, it offers a supportive environment to bounce ideas around and get to know one another!

If you bake cake its a winner - we all love cake!

MARSDEN MEDICAL GROUP

JOB DESCRIPTION REFERRAL CLERK

AFC Band 2

Purpose of the Post

To provide a comprehensive secretarial serviceto all GP's in the practice ensuring that the secretarial function is organised and performed to the high standards of accuracy and efficiency to the best interest of the Partners. Supporting the Group Practice Manager and Management Team in the many tasks/functions that enable the practice to develop and maintain standards. Plan and prioritise tasks working effectively to achieve and maintain a high standard of patient care.

The Post holder will show respect and regard to confidentiality of patient information at all times.

In addition to this, it is essential that:

Enquiries from patients are efficiently and courteously handled.

Distribution of documents is undertaken efficiently and promptl

Dimensions

Marsden Medical Group operates from two purpose-built buildings Marsden Road Health Centre and Wawn Street Surgery serving over 22500 patients. There are currently 8

Partners, 11 Salaried GPs We are a training practice with Doctors in Training and Medical Students, 15 nurses, with an admin support staff of 28

Typingof highly confidential and sensitive material as instructed by the Partners.

Typingand processing a wide range of letters requested by GPs and staff including hospital referrals, via choose and book, and reports to outside agencies.

To maintain appropriate files and records.

Toact as Liaison person between patients, partners and hospitals in the early resolution of problems/queries which might arise in connection with the arrangement of hospital appointments,referrals,results,reports

Information given to patients regarding consultations at private hospitals.

Dealing with patient tasks from GP's and staff.

Urgent results given to GPs' via tasks and appointment screen.

Organising

TOP appointment. informing patient, typing and faxing letter and form A to consultant.

Recording requests for insurance/medical report in patients record and complete using template.

Completing,photocopying and posting insurance/DWP forms.

Opening post, stamping and distributing to appropriate staff.

Tobe competent in the use of all office equipment including the…