Air Import​/Export Forwarding Agent

Responsibilities

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front-line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Develop rates and/or provide quotes for the movement of freight.
• Resolve billing issues on customer's behalf.
• Generate special manual reports to meet customer's needs.
• Ensure all communication with internal and external customers is updated timely
• Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted articles submission, etc.
• Complete import/export documentation in accordance with international trade regulations.
• Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.
• Dispatch carriers to pick up at company locations and customer related distribution centers
• Track and trace functions, including entry of all milestones and exceptions.
• Work all iServe cases.
• Coordinate oversized and out of gauge shipments.
• Handle Hazmat shipment
• The incumbent(s) of this position is expected to perform all other related duties as assigned.
• Perform other duties as assigned.

• High school diploma/GED.
• Proficient computer skills.
• Strong customer svc, organizational, and communication (written/oral) skills.
• Knowledge of freight forwarding or logistic required.
• Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
• Banking requirements for international trade
• Regulations regarding dangerous goods shipping & foreign regulations.
• Familiarity with handling hazardous materials
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.
• Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience.

• Experience with Cargowise.
• Must be able to work occasional weekend based on business needs.

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors per permitted by law.

An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

$25 to $28.80/ hour

Typical work hours are Monday
-Friday 8am to 5pm with some WFH opportunity.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Fed Ex Logistics is an Equal Opportunity Employer including, Vets/Disability.