Sales Associate Part-Time - OPENER; weekdays, early morning availability

Overview

Job Title:

Sales Associate Part-Time - OPENER (weekdays, early morning availability). Direct Supervisor:
Studio Manager. Status:
Hourly non-exempt.

Location:

South San Francisco.

Company

Description:

West Coast Fitness is a leading franchisee of Orange theory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We focus on our amazing and talented team and emphasize the 3 Cs of Success - Clarity, Communication, and Collaboration. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach.

Orange theory Fitness (OTF) offers heart-rate-based, full-body workouts with a variety of equipment, guided by science and coaching to help members achieve results.

Job Description:

If you consider yourself the life of the party, someone who can command a room, who’s not afraid to spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales Associate with us. Our SAs are the first responders, the face of each studio, and the ones that keep members returning with a smile. This role focuses on member experience while meeting and exceeding key performance sales indicators for the studio, including membership sales and renewals, as well as retail and concession sales.

The Sales Associate is responsible for helping drive membership retention, maximizing workout traffic, and maintaining a positive, safe, and fun studio environment.

• Cultivate genuine, experience-focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status
• Ensure a friendly, helpful, and inclusive experience for all members and guests
• Deliver an exceptional and versatile sales and service experience to all members and guests
• Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests
• Maintain accurate records using established OTF sales systems
• Perform telephone inquiries, follow-up calls, and customer care calls
• Host OTF studio tours with prospects and/or fitness program holders
• Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly environment upon entry
• Maintain an organized and clean work environment
• Respond immediately to member requests, inquiries, and concerns
• Execute proper onboarding of all OTF members through essential Client Intake and Membership Agreement forms
• Attend and participate in all relevant OTF training programs, events, and meetings
• Establish and maintain an effective referral program
• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
• Maintain an organized and clean lobby/front desk area
• Process accurate credit card transactions
• Perform follow-up and follow-through activities with all prospective clients
• Work closely with the Fitness Team to ensure that processes are fulfilled

• High-level customer service skills
• Previous sales experience with strong sales prowess (experience in a quota-bearing structure highly preferred)
• Excellent verbal and written communication skills
• Ability to multi-task and excel in a fast-paced environment
• Functional computer skills:
  Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
• Ability to work in an ORANGE TEAM environment
• High school diploma
• Health and fitness-minded people highly preferred

• Competitive hourly wage
• Performance bonuses based on weekly, monthly, individual, and team sales goals
• Medical, Dental, and Vision (based on full-time hours)
• 401k (based on full-time hours)
• Access to all Orange theory classes at any studio nationwide
• Discounts on OTF retail and technology
• Opportunities for career growth
• Covid-19 safety and health protocol for a safe work environment
• Monthly team-building events and reward opportunities
• Free AED/CPR certifications
• Discounts on NASM and AFAA certifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is regularly required to use hands to signal, handle, or feel and must occasionally lift and/or move up to 80 pounds.

Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please note this job description is not…