Community Manager, Social Media

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers.

The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Using robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

Zipline’s communications team shapes and shares the company’s story and impact. We develop and implement strategies and tactics to educate our target audiences about Zipline, tell stories that raise awareness about what we’re doing and the impact that we’re having, increase acceptance of and excitement for our system, and cultivate ambassadors. We are passionate storytellers and make complex topics simple and understandable.

Zipline is in the middle of massively expanding in the U.S. and will be delivering food, medicine, retail items and more directly to people’s homes in many states over the next few years. We are seeking a Community Manager for our social media channels to own day-to-day community engagement across Zipline’s social platforms and serve as the front line of our brand online.

This role is responsible for engaging audiences in real time, shaping conversation, building trust and brand love, and helping foster an informed, enthusiastic, and supportive community around Zipline’s mission, technology, and service. You must be a digital native, deeply plugged into culture, have strong creative instincts, be fast on your feet, have excellent judgment, and be highly attuned to tone, context, and risk.

You’ll thrive in this role if you are calm under pressure, are sharp and witty with language, are a hard worker, run towards fires not away from them, and energized by engaging directly with people at scale.

Your work will strengthen our brand, engage our desired audience, and drive awareness of our mission and impact. It will play an instrumental role in buildings and defending our reputation, generating awareness and cultivating advocacy for Zipline’s work and operations. By doing that, you’ll help millions of people save time and get access to faster, more convenient and more affordable delivery that’s better for the environment.

This is an in-person role based in South San Francisco, with up to 20% travel.

• Own day-to-day community management across Zipline’s global social platforms including Instagram, Tik Tok, X, You Tube, and emerging channels.
• Engage with audiences in real time by responding to comments, DMs, mentions, and trends with speed, accuracy, and strong judgment.
• Act as the voice of Zipline online, maintaining a consistent, human, and brand-aligned tone across platforms.
• Monitor social conversations, sentiment, and emerging issues; flag risks and opportunities early.
• Build a social/community engagement plan based on growth targets.
• Track performance, engagement, sentiment and iterate quickly based on platform insights and audience response.
• Lead the development and management of our cross channel posting schedule, including working cross functionally and holding other teams/team members accountable for deadlines.
• Monitor earned media content, select clips and share them on social accordingly.
• Support launches and key moments with elevated community engagement and moderation.
• Surface insights and analytics from the community and provide reporting to…