Senior Customer Marketing Manager, HCP and Org Customer

Overview

Sr. Customer Marketing Manager – HCP & Organized Customer

Genentech is an equal opportunity employer. This description outlines the responsibilities, qualifications, and expectations for the Sr. Customer Marketing Manager – HCP & Organized Customer role. It describes how the Marketing organization influences decisions by communicating our full product value proposition across the value chain and delivering integrated, customer-led experiences in partnership with networked teams.

We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

Sr. Customer Marketing Manager – HCP & Organized Customer

About This Marketing Role:
The Marketing organization influences decisions by establishing and communicating our full product value proposition across the full value chain, from payers to health systems to prescribers to patients. Marketers are masterful storytellers—accountable to inform positioning using an insight-driven marketing strategy, deliver simple, compelling customer-led content creation, and design outstanding and integrated customer experiences in partnership with networked partners (e.g., Customer Engagement and Genentech Business Operations).

Marketers strategically use resources and their network to drive patient outcomes for today’s innovations and fuel tomorrow’s breakthroughs.

• Supports the development and execution of the customer strategy and the end-to-end integrated customer experience
• Supports tailored and actionable omnichannel customer engagement, leveraging appropriate customer insights including customer journeys, personas, market/competitor insights and other data needed, collaborating closely with the Customer Marketer Lead

• Responsible for planning and executing seamless, well-integrated marketing campaigns that include tailored omnichannel engagement plans across multiple marketing platforms and channels
• Oversees the design and creation of core materials with Agencies of Record (AoR), websites, claims, components, tailoring original content to specific customer segments and personas while monitoring timelines and content handoffs
• Self-authors derivative tactics for marketing campaigns leveraging existing and emerging technologies/capabilities, with a greater emphasis on new derivatives and incorporates post-Promotional Review Committee (PRC) edits and adjustments
• Supports field deployment through communication, training and feedback loops
• Hypothesizes and conducts experiments for creative content iteration, for the purpose of driving excellence in content creation and deployment
• Partners with agencies and PRC, including Legal and Regulatory, to ensure development, approval, and pull-through of compliant and effective promotional tactics

• Accountable for high quality, compliant execution across all marketing platforms and relevant customer types (e.g. patients, providers, organized customers)
• Defines measurement plan and measures marketing performance through leading, lagging, and customer satisfaction indicators to optimize campaigns and drive customer and business outcomes
• Manages media agencies, supports customer-specific tactical planning (e.g., prioritized customer A -> B behavior shifts, critical KPIs), and monitors go-lives/trafficking
• Identifies key internal network partners and facilitates cross-marketing, cross-functional, and field alignment to ensure optimal deployment of campaigns
• Contributes to initiatives with broader organizational impact across the 1
  
  Marketing Function and advancing progress towards CMG outcomes
• Pursues continuous professional development by exploring capabilities and tools on customer content strategy, content creation and execution

• Works with TA Marketer and other Customer Marketers to make decisions and act, in close alignment with the full product value proposition, customer positioning, and Squad priorities

• Customer Understanding
• Com…