Enterprise Clinical Service Provider Lead; eCOA

Overview

The Position:
At Roche/Genentech Pharma Product Development Global Clinical Operations (PDG), we aim to transform drug development and deliver 20 transformative medicines addressing diseases with the highest societal burden by 2029. We are seeking an Enterprise Key Category Partnership Lead who will be accountable for the management, performance, delivery and oversight of end-to-end, enterprise-wide clinical service category(s) across Roche Global Product Development, including Clinical Operations and Medical Affairs, Pharma Research and Early Development, Genentech Research and Early Development and US Medical Affairs.

The Enterprise Clinical Service Provider Lead will be responsible for specific category(ies) of clinical service providers. This role is primarily focused on the eCOA and Rater Training category but will also support emerging categories based on portfolio needs and organizational strategy, including examples such as patient matching, patient engagement, transportation, and reimbursement.

The Opportunity:

• Relationship Management:
  Exemplary skills in developing and nurturing global supplier partnerships and robust stakeholder management to balance complex needs with business goals.
• Communication and Negotiation:
  Exceptional communication and advanced negotiation abilities, with extensive experience in strategically managing complex supplier partnerships.
• Supplier Governance and Issue Management:
  Own category/supplier governance, comprehensive oversight, and strategic issue management/escalation across global clinical operations. Expert knowledge of the service provider landscape (eCOA and Rater Training, patient matching, patient engagement, transportation, reimbursement, etc.).
• Decision-Making:
  Exceptional and strategic decision-making skills, capable of weighing complex short- and long-term impacts and escalating risks and issues when needed.
• Strategic Development and Execution:
  Ability to strategically develop and execute category sourcing strategies to optimize Clinical Operations across Business Units. Examples include eCOA and Rater Training, patient matching, patient engagement, transportation, and reimbursement.
• Financial Oversight:
  Establish comprehensive financial oversight with Global Procurement to optimize spend and deliver cost efficiencies, including advanced service provider budget benchmarking and change order oversight.

Who You Are:

• You have a Bachelor’s degree in Business Administration, Healthcare Management, Life Sciences, or a related field. Advanced degrees (e.g., MBA, Master’s in Healthcare Management) are valued.
• You possess 8+ years of relevant experience in strategic supplier performance management in clinical development, or extensive direct experience working with clinical suppliers in performance management at a study and portfolio level.
• You have 3+ years of experience in the eCOA and Rater Training category and will support emerging categories; understanding the inner workings of these services, the supplier landscape, and best practices around sourcing strategies and performance management (e.g., KPIs, KQIs).
• You have exceptional communication and advanced negotiation abilities, with extensive experience in strategically managing complex partnerships.
• You have demonstrated exemplary relationship management and influential stakeholder management capabilities that span multiple business and organizational units to drive and influence results.
• You exhibit exceptional and strategic decision-making skills, capable of weighing complex short- and long-term impacts that significantly affect the business.

#Clin Ops

Relocation benefits are not being offered for this position.

The expected salary range for this position based on the primary location of South San Francisco, CA is $,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance.

This position also qualifies for the benefits detailed at the link provided below. Benefits

Where pay transparency applies, details are provided based on the…